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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia

Recent customer reviews

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Very good

7.8

based on
1204 reviews

704 reviews in English

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.3
All reviews (1204)
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Aryo D. Families with young children Indonesia, November 26, 2015
nice place to stay

the hotel location is the mercure hotel's most advantage, it lies near to the city center. Besides, the hotel outdoor facility is enough for children to have fun. the staffs are also helpful.
9.3
Online booking melalui web www.agoda.com
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Nurhisham O. Business travelers Singapore, November 21, 2015
THUMBS UP!

BIG AND NICE ROOM, EXCELLENT FACILITIES, GOOD STAFF
7.7
ONLY PROBLEM WAS THAT YOU NEED TO DO A BIT OF WALKING TO THE NEAREST SHOPPING MALL. ABOUT 15 MIN WALK. OTHERWISE, MERCURE IS FANTASTIC.
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Fafa F. Families with older children Indonesia, November 13, 2015
clean and spacy, good food

1. food. 2. reasonable price. 3. located at downtown
8.3
I love the food so much, good food at resonable price. But such turn off about the staffs, they're not really solutive and initiative, i gotta wait for 30minutes more for an egg benedict. Second thing is there are too many mosquitos in the restaurant, they need to do something on the garden, hence the mosquitos will always be bothering the guests.
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Voldy S. Business travelers Indonesia, October 19, 2015
Good, friendly receptionist

Clean, friendly, comfort
8
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Servin S. Business travelers France, October 17, 2015
Good location and access to town center

Location good value for money and access to city areas
6.3
We were given a room in the new wings, but with renovation not finished and room smaller than older room it was a little disappointing. Water pressure was not great and snow on too many tv channels. It does remain a nice place to stay and will more likely return
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Victor C. Business travelers Singapore, October 7, 2015
Good decent four star hotel... Nice breakfast ....

Nice breakfast .... Decent buffet spread .... Location
8
I enjoyed my stay here ... Even allowed early check in when I arrived at 11 am ... I will stay here again if possible.... Great!
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Susanti S. Families with young children Indonesia, October 4, 2015
staff kurang ramah

quick checking in/out
8
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Rita T. Business travelers Indonesia, September 24, 2015
Ok

Location near to meeting
7.3
A bit dissappointed this time. Previously room size was bigger but not newly renovated. This time is newly renovated room on high floor, level 10 but there are mosquitoes inside d room upon checking in till check out
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Amelia J. Groups Indonesia, September 19, 2015
Good hotel and service

room, service and hospitality
8
Nice hotel with good hospitality
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Jeffy T. Business travelers Indonesia, September 7, 2015
affordable and relatively nice

staff, room, location
7.3
pretty good
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