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Recent customer comments

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Very good



based on 1225 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 6.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Staff Performance 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

8.7 Tony K.
South Korea
November 17, 2013
Good to Mt. Bromo Tour
Chinese Restaurant, Good Service, Good Bed
I had a one night stay for Mt. Bromo Tour. Service was good. Room was clean. Chinese Restaurant was delicious.

7.7 Firda T.
Indonesia
January 04, 2014
Nice hotel
Value for money, centrally located, nice breakfast
It was nice.. We stay here back to back.. The staffs were friendly, the breakfast is nice and the room is clean

7.7 novy W.
Indonesia
January 25, 2014
good design
clean room
The service is amazingly friendly and rooms are very clean. you even get the morning newspaper early morning in your door cleanly

10 Charmaine L.
Singapore
November 20, 2013
Value for money 4 star hotel
New, Good Restaurant Food, Affordable Spa (within hotel)
Fantastic. Checking in was pretty ok. Queue got long and another staff came so I managed to check in within 10-15mins. As there were 2 of us we later on requested for 2 access cards for the room and they gave us very readily. that was really good. Room size was good. Bathroom was big. No bathtubs. Strength of water was good. Nothing to rave about the swimming pool. Wanted to swim but the pool was just below a huge tree. Not a fan to swim under a huge tree, many leaves, and possible insects. But their hotel's in house spa was pretty affordable. I went for the most economic basic massage (brochure is only in bahasa, so you will have to try and guess the generic sense of the content) Although aroma oil wasnt mentioned in the description, they used heated up oil for the massage that was really good, not sticky after massage. 1 hour massage (in house) was S$30 (that's pretty affordable). We went 1.5 hours, it was pretty good, strength and skills wise. They have their main restaurant that serves international menu (pasta and indonesian food) breakfast was international menu, but i didn't try. It looks good though, did take a peak. Their jap restaurant food was ok.. Fried tempura wasnt good. Udon was nice. Would definitely stay in the hotel again! Value for money and self sufficient hotel.

7.3 Indrawati T.
Indonesia
January 16, 2014
Mid level, good
Clean, nice and comfort
I choose it as I have point from Agoda, so only need to pay not more than 100.000 rupiah I can experience the hotel. It's comfy and good design. The location is in the middle of the main road of Surabaya city. The better way to explore the city is by taxi or you can take "bemo" common transport for local. The bemo can be taken in front of the hotel, you can go to Tunjungan Plaza.

8 Ronny O.
Singapore
November 13, 2013
Its good and pleasant environment friendly staff..
Good location centralized..
Well is nice décor and ok2 pool slightly too small not enough for the rest area.

6.7 charly P.
Indonesia
November 08, 2013
this is great and nice hotel
location, food and transport
the room service very poor service, i had to wait for 20 minutes to asking more sandals..

6.7 Tawan V.
Thailand
March 11, 2014
Good location
Comfortable, clean room, good breakfast
It was nice to stay. The location is good. The room is comfortable and clean.

7.7 Verawati V.
Indonesia
November 04, 2013
Everything is ok
Clean,good location,good staffs
The room is clean.... really closed to tunjungan plaza..very easy to get a taxi. So many good food around hotel...

6.3 Agus M.
Indonesia
October 23, 2013
Central located hotel
Central city, fair rate, free room wifi
Room was average, not really clean. Need some renovation (old hotel).