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Very good 7.8
Based on 1241 reviews

Recent customer comments

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Very good

based on 1241 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.8
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 7.3

Elisabeth S. from Indonesia
Business travelers
Stayed one night in December 2013
was okay, but i wont return
fast internet, location, easy access to public transport
was okay, but i dont thing i will return. the FO staff is so slow
Reviewed December 19, 2013

Ronny H. from Indonesia
Families with young children
Stayed one night in December 2013
quite unpleasant experience
good location,clean room,good restaurant
bad customer service.they didnt have any connecting room for family,very noisy due to construction next door(insufficient sound absorb),poor ammenities facility.we were given just 1 toothbrush, 1 soap,1 shampoo for each room.we had to wait 40mins for our checkin.the bed was moving around,cant sleep really well
Reviewed December 17, 2013

Wiryo H. from Indonesia
Families with young children
Stayed 2 nights in November 2013
Mercure as it should be
Staffs, Cleanliness and Comfort
We had a nice stay here. Staffs were friendly, room was spacious and clean. Location is in city center, but you better use taxi or own/rented car, since there were no adequate public transport nearby. The only tiny complain: the wellness area was so tiny, and was full with fitness members. Sauna was not warm enough and the whirlpool was not always ready.
Reviewed December 12, 2013

Shirley T. from Indonesia
Families with older children
Stayed 2 nights in November 2013
very nice and homey
easy access, friendly staff and quick response
Reviewed December 11, 2013

dwiyacitta P. from Indonesia
Business travelers
Stayed one night in November 2013
nice hotel with good indonesian restaurants
Clean room, centrally location, many choices of room services
Reviewed December 09, 2013

nik K. from Malaysia
Stayed 2 nights in November 2013
Fantastic and well deserved holiday
Efficient . brilliant .characteristic.
Enjoy n took time to relax n enjoy the stay in between few rounds of golf with friends at much discounted rates. So many recommendations i received to stay here and enjoy the many feebies attached to the hotel package n makes all staying here looking fwd for future visits
Reviewed December 09, 2013

Janice L. from Malaysia
Business travelers
Stayed one night in December 2013
Nice, good and worth it
Large room, nice breakfast, free internet in the room
Good, easy ascess, free internet, swimming pool, gym,Nice stay and pleasant.
Reviewed December 09, 2013

Aulia M. from Indonesia
Business travelers
Stayed one night in August 2013
Large room
Large room, nice staff, good location
Stay there for conference and feel comfortable , nice room, staff and close to tran station
Reviewed December 04, 2013

edy S. from Indonesia
Business travelers
Stayed one night in November 2013
centraled location
centraled location, nice room but small and the price expensive
Reviewed November 26, 2013

Charmaine L. from Singapore
Stayed 2 nights in November 2013
Value for money 4 star hotel
New, Good Restaurant Food, Affordable Spa (within hotel)
Fantastic. Checking in was pretty ok. Queue got long and another staff came so I managed to check in within 10-15mins. As there were 2 of us we later on requested for 2 access cards for the room and they gave us very readily. that was really good. Room size was good. Bathroom was big. No bathtubs. Strength of water was good. Nothing to rave about the swimming pool. Wanted to swim but the pool was just below a huge tree. Not a fan to swim under a huge tree, many leaves, and possible insects. But their hotel's in house spa was pretty affordable. I went for the most economic basic massage (brochure is only in bahasa, so you will have to try and guess the generic sense of the content) Although aroma oil wasnt mentioned in the description, they used heated up oil for the massage that was really good, not sticky after massage. 1 hour massage (in house) was S$30 (that's pretty affordable). We went 1.5 hours, it was pretty good, strength and skills wise. They have their main restaurant that serves international menu (pasta and indonesian food) breakfast was international menu, but i didn't try. It looks good though, did take a peak. Their jap restaurant food was ok.. Fried tempura wasnt good. Udon was nice. Would definitely stay in the hotel again! Value for money and self sufficient hotel.
Reviewed November 20, 2013