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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
1001 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1001)
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Ricky G. Couples Indonesia, January 22, 2013
Nice hotel with big room

big room, free wifi
7
The hotel is located in one of the main road in Surabaya. There is blue bird taxi stand in front of the hotel so travelling should not be an issue. The room is big but no bathtub in the superior room. Note that 8th floor is an executive ladies floor with pink color theme decoration. On some night there was problem with foul odor from the bathroom but you can ask the staff to apply some air freshener. Swimming pool is big enough and quite clean with natural shade from tree foliage.
Evie D. Families with young children Indonesia, January 19, 2013
Warmest services and very comfortable room set up

Room set up
7.3
Comfortable feeling when enter the room. Spacious room size.
Wendy L. Business travelers Singapore, January 19, 2013
Good location

Good location, rooms are reasonable.
6.3
5-10mins away to shopping mall. reasonable location and accessibility.
Durairajoo T. Solo travelers Singapore, January 13, 2013
Lovely hotel but limited local food variety/choice

good location, friendly staff, good maintenance
6.3
A pleasant stay with good service from friendly basic English speaking staff. Good room service and the cleaning of room. However, the trimurthi restaurant needs to work on its buffet spreads (breakfast, lunch and dinner) - rather limited and cost ineffective!
Sightseeing/Attractions Tip: The hotel is a stone's throw away from key historical sites in the core of the city and huge malls.
Adrian D. Business travelers Indonesia, January 11, 2013
Good hotel

nice room
7.7
Nothing much to say about this hotel. They are good (not the best) at everything. comfy room, good location, etc. will certainly go back to this hotel. worth the price.
Sulaiman M. Solo travelers Malaysia, January 9, 2013
Good hotel with nice soroundings

Modern, beautiful landscape and nice surrounding
8.7
I had a good stay at the hotel, the buffet breakfast was very good and excellent varieties and choices.
Hotel Feature Tip: Make sure you request for non-smoking floor, if you are non smoker.
Dony S. Couples Indonesia, January 9, 2013
Nice hotel

Good features
7
Everything was good, but every morning nearly 9 o'clock the housekeeping knocked my door and asked about my laundry. I was sleeping n i had to wake up to open the door and said "no laundry". And there are limited roofing car park spots. It was terrible if u park u car outside. It was so hot in the afternoon. I have to consider to stay at this hotel again.
Tata S. Business travelers Indonesia, January 8, 2013
Fair location with good service

well performing equipment, large bed and cozy pool
7.3
The hotel is quite new with good furnishing. The staffs performed well, especially during check-in and check-out, are very good (fast and efficient). The pool is cozy and of fair size. The flat screen TV is too small, only about 26 inch and located in a distance and at a corner. The wifi in room is very poor. The air conditioning on lobby floor is not well regulated, too cold at restaurant (at night) and a little bit hot at lobby (morning about 0930). The worst perhaps, guests are allowed to smoke in lobby coffee shop.
Hotel Feature Tip: for non-smoking room, guest must request it at time of booking.
Minarni A. Groups Indonesia, January 2, 2013
Lovely Hotel

Good furniture
8
I enjoy my stay. Feedback on towel, need replacement.
Christine H. Business travelers Indonesia, December 30, 2012
Great Place, Good Location, but Perfect Staff!

Very near to the city centre, very helpful and friendly staff!.
8.7
I love to stay at Mercure Surabaya since long long time ago. The staff are very friendly and helpful, clean and neat room, functional bathroom. Should you wanna try the local food, you can go to Trimurti Restaurant. It's tasty! You have to try the Lan Hua Restaurant. They serve chinese food and my favorite there is dim sum! Yummy and value for money.
Sightseeing/Attractions Tip: The hotel is surrounded by so many good restaurant. Should you love Italian food, the recommended ones are Casa Fontana, Laruca, Vito Benneto.. And should you want local food you can go to jalan Kartini, it's so many good local restaurants there.

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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