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Very good 7.8
Based on 1239 reviews

Recent customer comments

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Very good

based on 1239 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for Money 7.7
  • Food/Dining 7.3
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Marc L. from United States
Stayed one night in July 2013
Great value hotel nestled in the heart of the city
Breakfast buffet, large room, fast internet
We had a wonderful day at this hotel. The check in and check out was super fast, friendly and efficient staff, and the bathroom was so well designed!
Reviewed July 29, 2013

Ken A. from Singapore
Business travelers
Stayed 4 nights in July 2013
business outstation trip
staff, room, food; they were all great for me.
wifi is strong and fast in lobby and slightly weaker in room they have a cafe, and 3 other restaurants serving chinese, local and japanese food it's easy to get blue bird taxi, just tell the staff to walkie talkie one for you and they always use meter. the room is good, comfortable enough and their spa has good masseurs that delivers a great massage. i visited galaxy mall, its a great place for food and shopping.
Reviewed July 28, 2013

Suriharto L. from Indonesia
Stayed one night in July 2013
Pleasant stay
central, nice, and good location
The hotel is centrally located in surabaya. near to tunjungan, which is a retail haven in Surabaya. I chose this hotel, since it is convenient to go to rail station Gubeng, only 15 min with Taxi, and Taxi is relatively easy to get. For shopping, head to Tunjungan which is north of this htoel. You will come to Tunjungan Plaza
Reviewed July 17, 2013

Sukma D. from Indonesia
Business travelers
Stayed one night in July 2013
nice hotel
nice city view, comfort and clean room, near to tunjungan plaza (the shooping mall)
overall nice, taxi (non-meter) from juanda airport IDR 140.000.
Reviewed July 17, 2013

Indra W. from Indonesia
Business travelers
Stayed 2 nights in July 2013
affordable hotel for conference and bussiness
confortable room
it was a short & comfortable stay. huge conference ballroom and friendly staff for service
Reviewed July 16, 2013

Santoso R. from Indonesia
Families with young children
Stayed 2 nights in June 2013
nice and clean room, good staff, Big hotel
at the central of surabaya, clean room , good service
Family with two little children nice staff and good Hotel because in the central of Town (Surabaya)
Reviewed July 11, 2013

Ahmad R. from Malaysia
Business travelers
Stayed 2 nights in July 2013
good hotel with good rates
location, staff friendliness, room rate
Overall, it was good except the Japanese restaurant close for business early - I went there thinking of having some shashimi at about 10pm but was told it already closed.
Reviewed July 08, 2013

Elena S. from Indonesia
Business travelers
Stayed one night in January 2013
business hotel
center, clean, fast
nice hotel located in the central of Surabaya city, an old building, but nicely renovated
Reviewed July 02, 2013

Soesin S. from Indonesia
Solo travelers
Stayed 2 nights in March 2013
Clean, Comfort, Smile
This hotel was awesome, close to places famous in this area, the staff was nice and helpful.
Reviewed July 01, 2013

Jeffrey L. from Singapore
Stayed 3 nights in June 2013
Not fantastic, lot more to improved
Pool,staff are helpful & near to golf course..
The hotel is old,service slow..And the bath towel is too old must change it.. For international 4 star standard lot more to improved..
Reviewed July 01, 2013