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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
1032 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1032)
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Alvin H. Families with young children Indonesia, October 29, 2012
Great location but small room

location
7.7
Just like usual, nothing special, but not much complaint. The room is clean but small, the floor is using wood not a carpet so no dust there, no dust mean no running nose for me, the parking lot is limited. The location is great you can go easily to plaza tunjungan or surabaya town square easily. and not located in street with traffic jam.
Hendro W. Couples New Zealand, October 29, 2012
old building with standard

in the heart of the city
4.3
The problem was its service. check in had to wait... and still incomplete. had to wait 2 hours to get towels.
Hotel Feature Tip: Standard and looked old fashion
Hock C. Solo travelers Malaysia, October 29, 2012
Everything is just great

nice room, pleasant service,
2.7
Room is great in terms of space, cleanliness and comfort. Also not to forget a big toilet, which is exactly what I'm looking for. Of course it would be even better if there's a bath tub. Overall, a pleasant place to stay.
Raymon C. Business travelers Indonesia, October 27, 2012
lovely hotel

very nice are
7.7
Room is big, clean and nice room. Good location and very easy to go anywhere
Hotel Feature Tip: the bar was very nice and good services.
Kam L. Business travelers Malaysia, October 25, 2012
Nice & clean

Good service
7.3
Nice hotel in downtown, near Tunjungan shopping. Service is good.
Aik C. Groups Malaysia, October 23, 2012
good and comfortable hotel.

good and comfortable.hotel.
8.7
Good.
Enstina E. Groups Indonesia, October 22, 2012
average facilities but it's more than enough

good location
6
cons: aircon noise in room wasn't very nice, there was a construction noise as well that was coming from the neighborhood (cant blame the hotel i guess) but thanks to the power showers always save the day! pros: nice location, friendly staff, i enjoyed the in room dining service, average facilities but it's more than enough
Rudy K. Couples United States of America, October 21, 2012
Nice hotel in downtown area, clean

Clean, close to McDonalds and shopping center area (Tunjungan Plaza)
8
This is my 7th+ stay in this hotel. The hotel is clean, minimalist, and close to shopping center area Tunjungan Plaza. Lots of TV channels and breakfast is good. Recommended.
Andy T. Couples Indonesia, October 21, 2012
Great hotel for a weekend getaway

Big room, comfy bed, nice lobby
8
the hotel is much better than what i expect i have paid for, it have a nice comfy romm, great food from the room's menu. mercure hotel does have a nice lobby and friendly receptionist, but one thing that i expect mercure hotel surabaya to improve for is their check-in service. (slow service, and i was told to wait for my room although it's already more than 1.30pm)
Franciscus K. Couples Indonesia, October 21, 2012
"Luxury hotel with affordable price"

The hotel is very concern with safety of their guests. Wide space in the room with a peace ambience.
8.7
this hotel is suitable for family or businessman who want to stay near the city centre because it is located at the main road on the way to city centre. access to public facilities are easy. the hotel's atmosphere is very nice, it made me feel relax and peace in mind.

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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