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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
1032 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1032)
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Anton K. Couples Indonesia, June 11, 2012
centrally located, swimming pool, good breakfast

Mercure Surabaya Hotel
6.7
Mohamed A. Couples Singapore, June 10, 2012
Lovely hotel with warm hospitality

Location
7.3
Hotel location is central, within easy access to nearby places of interest, shopping centres and entertainment areas. This hotel is suitable for leisure travellers, business travellers and for a family. Friendly, attentive and pro-active Front Office staff. Always willing to offer assistance. Housekeeping standard operating procedures somewhat lacking. There are always some things not replenish after the room has been made up.
Shopping Tip: Within easy reach to major shopping malls; new as well as old ones.
Dray V. Solo travelers Netherlands, June 8, 2012
Good hotel

Good service and very clean
8.7
Good hotel , great service, friendly staff and clean.
Shopping Tip: TG plaza huge shopping mall about 10 min. taxi drive from hotel.
Mariana S. Business travelers Indonesia, June 6, 2012
Great Location and nice lobby

Strategic location and best breakfast
6.7
Overall i am satisfied with this hotel. This time is my second time stay in this hotel. This hotel is eye catching after they got renovated, with many glasses in front of the lobby. The location is strategic, located at center of Surabaya, near with Tunjungan Plaza, Grand City, etc. The room is quite big but look likes out fashioned on the wall. They also had a good breakfast too
Rudy K. Business travelers United States of America, June 3, 2012
Great Location and a clean hotel

Location, cleanliness, honest and staffs are friendly
10
I frequently stays in this hotel when I was in Surabaya. The hotel is in business district area and shopping mall (Tunjungan Plaza). The staffs are friendly, the TV has many channels (including HBO and all those movie channels). The foods are great. Overall, I satisfied with my stay in this hotel.
Abner H. Families with young children Indonesia, June 1, 2012
Nice location
8.3
Chose this hotel in Surabaya since the price was a bargain. The room was small and so was the bed since we traveled with our children. It would be ok for couple but nevertheless it was a bargain for the price.
Yudha A. Business travelers Indonesia, May 30, 2012
Superb Location

Location was a plus along with modern amenities
9
The furniture and decor in the rooms were very nice. The front desk staff were very helpful and polite. The breakfast was very good and had a lot of options (breads, hot foods, fruits, etc). Mercure Hotel is located on the main street of Surabaya makes it very central to most of the major business hot spots in Surabaya. Great experience!
Lim S. Families with older children Malaysia, May 21, 2012
Simple and Welcoming

clean room, friendly staff always with a smile, helpful
7.3
It was a pleasant trip. To be greeted and offered welcome drink after a long drive from airport is so cooling. Like to comment on the room its clean and basic amneties was taken care of. Very thoughtly Location - no plaza within walking distance need to take cab for it
Yolanda S. Families with young children Indonesia, May 20, 2012
Great location and nice, but service is very slow

Great location
7.7
The hotel has great location, right at the city center. It also has nice and clean room, but a bit small for Surabaya standard. The bed is very comfortable. The only setback is the staff at reception desk and room service/operator is very slow. It took me 30 minutes to check in.
Dyah A. Couples Indonesia, May 20, 2012
lovely hotel, great location and friendly staff

friendly staff, good location
9.3
i love to stay at mercure and would like to stay at mercure again
Shopping Tip: Near to Tunjungan Plaza, Pasar Atum, Ciputra World...

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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