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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
1032 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1032)
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Terence A. Business travelers United Kingdom, January 7, 2014
Very Pleasant stay, fast friendly service

Service, friendliness, comfortable room and bed
9.7
Very nice, but only there one night, but a very friendly hotel, good access to Taxis to the airport
Piere B. Solo travelers Indonesia, January 7, 2014
Quality more than the price

Clean room, affordable price
8.7
That was great, easy access to city, close to the shopping centre as well
Denny P. Families with older children Indonesia, January 5, 2014
Pleasant stay, value for money

Friendly staff, good location, comfortable room
7.7
Overall it's a pleasant stay. The hotel is located strategically nearby the major shopping centres. We didn't have the chance to try the breakfast buffet because it's not included in the package. The hotel has just undergone major renovation so the room condition is good.
Steven T. Families with older children Indonesia, December 31, 2013
Comfortable,clean and simple hotel

Near the city centre, attentive staff, and safe environment
8
It was a pleasant stay. The hotel is near the city centre. However, shopping centre is a bit far, you need to have a car and it is not within walking distance. The hotel breakfast was quiet nice and you should try the dimsum breakfast at Lan Hua restaurant,cheap and nice dim sum ala carte
Jill C. Business travelers Indonesia, December 31, 2013
Regular Hotel

Convenient, clean, worth the money`
7
IT was regular hotel
Paulina E. Couples Indonesia, December 29, 2013
Used to love it, not anymore

centrally located, nice staff, large room
6.3
I used to love mercure hotel, but after last stay, i dont think i want to recommend it to anyone. Towels are old and not so clean, room is spacious but everything is old. Toilet shower is leaking. I had breakfast for the first day, and it was not good at all. It used to be good with lot of good choices of european food. The quality is much lower than it used to be. Luckily breakfast is not included in my hotel voucher, so that the next day i didn't stuck with the same "not good" food. The hotel is centrally located, which is good in weekdays, but it's a "no no" on Sunday, as at 5.00 am in the morning, there was extremely loud music blasting, as the street where this hotel is closed for sunday from 6 - 10 am, and there's aerobic stage right in front of the hotel lobby with hundreds of people doing exercise with that music.
Yohanes Y. Solo travelers Indonesia, December 28, 2013
It is a nice hotel,

Nice hotel, Cleaning, staff were very attentive
8
Pleasant experience. Staff hotel was very helpfull, the room was comfortable. Location was ok.
Ananta A. Families with older children Indonesia, December 26, 2013
Comfortable

Large Room, Clean, Friendly Staff
8
Andreas H. Business travelers Indonesia, December 22, 2013
Nice stay in Surabaya, nice city and nice hotel,

Friendly, Clean and good location
7.3
pretty good
Ronny H. Families with young children Indonesia, December 14, 2013
quite unpleasant experience

good location,clean room,good restaurant
6
bad customer service.they didnt have any connecting room for family,very noisy due to construction next door(insufficient sound absorb),poor ammenities facility.we were given just 1 toothbrush, 1 soap,1 shampoo for each room.we had to wait 40mins for our checkin.the bed was moving around,cant sleep really well

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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