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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia

Recent customer reviews

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Very good

7.8

based on
1204 reviews

704 reviews in English

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.3
All reviews (1204)
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Dyaz C. Groups Indonesia, January 20, 2016
Clean Room,Good Food,Nice Staff

Service,Food,Clean
8
so far so good, but 1 thing make me uncomfortable about the parking area, they didn't give us any parking card so if something happen to your vehicle who should be responsible???
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Aldo R. Business travelers Indonesia, January 15, 2016
good room (new wing) and good location

location
7.3
My room at new wing is ok. But the old wing need renovation as my colleagues got rooms there. Overall is ok. Breakfast also ok.
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Cyndy M. Solo travelers Indonesia, January 10, 2016
Good location and service

Service, location, the size of the room
8.7
It was a good experience to stay at that hotel
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Ribka C. Business travelers Indonesia, December 31, 2015
Perfect Hotel in Downtown Surabaya

Location, Food, Room
9.3
Breakfast with various menu, there are traditional or western area food. Clean hotel, and clean room with spacious area. Kindly staff, fast checked in and fast checked out.
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Yuwana Y. Couples Indonesia, December 27, 2015
pleasant and comfy

location, clean and friendly staff
8
i only stayed for 1 night, but overall everything was nice. the rooms is clean, the bathroom is clean also. the breakfast is nice, many choices of food that all looks yummy..
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Mien S. Business travelers Indonesia, December 20, 2015
i'll be back

located clean food
7.3
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Andrew T. Business travelers Malaysia, December 17, 2015
Well appointed

Clean room, good internet
7.7
Stayed in Superior Room. Well kept room, size is okay. Breakfast is good, with a decent spread of local and western cuisine. But I found it very strange that with all the good food, there was no toast - something so basic. Staff were friendly. Check-in and check-out was a breeze and quick. Everything was good with this hotel except that the room is designed such that the centralised air-conditioning air vent blows directly to the working desk and it cannot be readjusted. So if you are sitting at the desk, you will be constantly blasted with cold air from the vent, which is quite cold even at the highest temperature setting. Otherwise no complaints, this is a good hotel.
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Rahadian A. Business travelers Indonesia, December 13, 2015
nice location hotel

location, valet parking
6
just another stay in hotel. nothing special. it has great location, but when there is a wedding party in the hotel can makes guest stay at hotel un comfort, as there were a queue entering the lobby, and hard to find parking lot. fortunately they have valet parking service available for the guest staying at the hotel.
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Bernd J. Solo travelers Germany, December 6, 2015
good staff, nice hotel , lousy food

Miss erica who helped us to book several rounds of golf and transport to and from the hotel, location , internet
7.3
Breakfast ist BAD - there is almost no western food at all. Dinner in Chinese Restaurant is VERY EXPENSIVE and the food is not very good.
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Ummar S. Couples Singapore, November 29, 2015
Everything was good

location. food. clean rooms.
8
Great. Everything was good. Enjoy the breakfast. Clean hotel rooms. And location is accessible.
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