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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.8

based on
1046 reviews

Value for Money
7.7
Location
8.0
Staff Performance
7.9
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
7.9
Food/Dining
7.2
All reviews (1046)
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Yuni H. Families with young children Indonesia, October 6, 2014
Lovely but can be improve

Early check-in procedure, services
7
This 4th time i stayed mercure. Still lovely but it can be improve. Reception doesnt allow me to check-in 9.50am even i willing to pay charge. Usual i can get my room, the procedure is 10am. The trimurti restautant service is good but not the food. Pool is worse, every i visit gettin dirty with the leaf, a bit disguating when i check pool bathroom. Maybe with the same price better choose garden palace hotel in the future.
Charles F. Families with young children Indonesia, October 5, 2014
good location

friendly staff, location, and free wifi
7
I'm visiting this hotel with my wife and young kid. Receptions girl is friendly and helpful, offering welcome drink while waiting for check in. Process check in quite fast, informed that I will get non smoking room as I requested. Room was ok, quite clean but bit noisy due to car call even some in the evening. Room cleanliness is Ok and everything working fine, hot water, air conditioning and various channel TV. I like hotel location which is in city center. One more thing. Resto staff also friendly and helpful, bit slow in service but still acceptable. Recommended!
Mimi L. Groups Indonesia, October 5, 2014
nice stay

clean, comfort, nice staff
8
great
Shelly T. Business travelers Indonesia, October 4, 2014
Not Bad

Location, condition and service
6.7
overall the stay is quite short and comfy, available for late check-in and the services are quite nice.thank you
Zopfan A. Business travelers Indonesia, September 28, 2014
Nice place but not for their wifi

Clean, good location, great bussiness center
7
Ahmad M. Groups Malaysia, September 17, 2014
Mercure Surabaya

Pleasant and good value for money
9.3
Sarawanan T. Business travelers Malaysia, September 17, 2014
Fine hotel to stay

The food was excelent, staff very friendly even remember my name evry time, room cleaniness
8.3
I would say I can give 4 star for the stay here. Nothing much to complain. Thank all the staff during my stay and made my stay perfect.
Heru W. Business travelers Indonesia, September 12, 2014
good hotel

location; food; price
8
strategis
Kien C. Business travelers Malaysia, September 8, 2014
Review

Nothing great but good rate for that day.
6
Funny thing is with this hotel there is no room service menu in the room. I wanted to order some food but do not brother to call to ask for menu. Very strange for a reputable hotel chain who does not have room service menu.
Ronny S. Business travelers Indonesia, September 8, 2014
simpl and efficient

clean, simple, modern
6.7
overall is good. center location of surabaya.

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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