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Mercure Surabaya Hotel

Jl Raya Darmo 68 - 78, Surabaya Center, Surabaya, Indonesia (Show on map)

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Mercure Surabaya Hotel Surabaya - Interior Mercure Surabaya Hotel Surabaya - Exterior Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Meeting Room Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Restaurant Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Guest Room Mercure Surabaya Hotel Surabaya - Fitness Room Mercure Surabaya Hotel Surabaya - Guest Room
Area: Surabaya Center Number of Rooms: 125
Free Wi-Fi

Recent customer reviews

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Very Good

7.9

based on
89 reviews

Value for Money
7.8
Location
8.3
Staff Performance
7.9
Hotel Condition/Cleanliness
8.0
Room Comfort/Standard
7.9
Food/Dining
7.2
Families with older children (89)
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Anna Y. Families with older children Indonesia, March 22, 2015
everything is great except for the front desk staf

location, comfort, wifi
7.3
We booked many rooms (2 room. From agoda and 3 others from packages) because it was my sister wedding day. the first day, everything done quite well. The 2nd day,after the holy matrimoni,we need to retouch our make up but 2 rooms that we booked from agoda were not ready. front desk kept telling us to wait from 12 to 2.30pm. I have to call many times to front desk, explain the situation many times bcoz they seems didnt understand or didnt care that the delay could ruin our busy schedules because that was a wedding day... quite big wedding ceremony, thats why we chose mercure. Because the rooms for make up couldnt ready for 2 hours,then we had no choice except to open the honeymoon suite room for preparation. the result, the room that was prepared for honeymoon became so dirty... lots of people came and go, they use the bathrooms, the bed, etc.... front desk staffs (a woman) said that we had to wait because we booked online... A stupid reason,no apologize from them... i have travelling almost around the world,always book my hotels via agoda,never have problems like this.... in my own country... What a pity...
Elisa S. Families with older children Indonesia, February 3, 2015
Comfortable stay

Location, staff, cleanliness
8.3
Its our third stay in this hotel. The service was better this time. The room is as good as before so it seems that every room is maintain to a certain standard.
Elisa S. Families with older children Indonesia, January 22, 2015
Amazing stay

Location, staff, ambience
7.7
It was a decent stay. The location is strategically located in the center of the city. The room was okay though seems a bit old.
Sri K. Families with older children Indonesia, January 4, 2015
comfort staying at mecure hotel surabaya

hospitality,cleanliness,location
7.3
By booking through Agoda website
Denny P. Families with older children Indonesia, January 5, 2014
Pleasant stay, value for money

Friendly staff, good location, comfortable room
7.7
Overall it's a pleasant stay. The hotel is located strategically nearby the major shopping centres. We didn't have the chance to try the breakfast buffet because it's not included in the package. The hotel has just undergone major renovation so the room condition is good.
Steven T. Families with older children Indonesia, December 31, 2013
Comfortable,clean and simple hotel

Near the city centre, attentive staff, and safe environment
8
It was a pleasant stay. The hotel is near the city centre. However, shopping centre is a bit far, you need to have a car and it is not within walking distance. The hotel breakfast was quiet nice and you should try the dimsum breakfast at Lan Hua restaurant,cheap and nice dim sum ala carte
Ananta A. Families with older children Indonesia, December 26, 2013
Comfortable

Large Room, Clean, Friendly Staff
8
Shirley T. Families with older children Indonesia, December 1, 2013
very nice and homey

easy access, friendly staff and quick response
8
Kornelius K. Families with older children Indonesia, August 25, 2013
The clean hotel with friendly staff

The buffet, swimming pool and the friendly staff
8
The room is comfort and clean enough. Placed at centre of surabaya,so many access to other site. Friendly staff and satisfied service. Recommended to business trip and family trip.
Bambang A. Families with older children Indonesia, August 17, 2013
Very pleasant hotel in the city center of Surabaya

Excellent hotel, in city center, clean
8
On arrival at the airport was easy to get taxi on your choice. Very fast check in specially if you have pre-booking. The room is clean and comfortable. The price is within budget for four star hotel. I recommend this hotel for you that looking for hotel in the city area, clean, and comfortable

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Customer Reviews - Mercure Surabaya Hotel, Surabaya

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