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Mercure Sydney Hotel

818-820 George Street , Central, Sydney, Australia (Show on map)

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Area: Central Number of Rooms: 517

Recent customer reviews

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Very Good

7.9

from 880 reviews

Value for Money
7.6
Location
8.8
Staff Performance
8.0
Hotel Condition/Cleanliness
8.1
Room Comfort/Standard
8.1
Food/Dining
7.0
All reviews (880)
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Victoria F. Couples Australia, July 31, 2015
a very enjoyable experience

the food, the staff service and the room comfort
10
It was great, the only fault is the position of the smoke detectors green light, it is always in your face when you sleep, the staff especially in the restaurant were fantastic and friendly, excellent service all around, will definitely stay there again
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Katrin M. Families with older children Germany, July 28, 2015
nice

clean sheets, feather pillow and great service from friendly staff
6.7
Toilet couldve been cleaner and bit stingy on tea coffee sugar etc but friendly helpful staff
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Mr J. Business travelers Australia, July 24, 2015
check the view if that matters to you

location, good service from reception and concierge, good size room
9
Room itself was OK but worst view from a hotel room, onto dilapidated buildings, booked from pics overlooking city views. But told they were another $100, and especially as it had been booked through Agoda, and they had to pay commission to agoda. there was nothing they could do. It is also annoying that the Mercure website advertises rooms from$ 152, but that was not available. I had booked there as part of a business group recommendation, and understood that we were getting a special deal. But apparently my secretary did not make the booking direct, instead through Agoda. Other hotels have also said they allocated the worst rooms to bookings through any of the sites like agoda, last minute, bookings.com etc. Even if they had better rooms empty. In fairness Mercure did give us a complimentary bottle of de bortoli wine, and a good bottle at that, not a cheapie
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Keo N. Business travelers United States of America, July 23, 2015
Slow WIFI Great Location

Location, Staff and Service
8.7
I paid for the upgrade to the premium suite on the 13th floor. Everything was great except the WiFi. Since it wasn't free I assumed it would be high speed. That wasn't the case. Couldn't even stream 720P (HD) video from YouTube. Took literately forever. 480/360P were working ok. Informed the front desk several times about this and they said the problem was only at peak hours. For me it was all hours, morning and late night. I was downloading and streaming way faster on my 4G Vodafone network. Mgmt needs to fix this if they want to cater to tourists and business travelers. Or risk losing those non-group bookings.
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Kee H. Business travelers Singapore, July 17, 2015
Conveniently located hotel

Location, Location, Location
8
All was ideal, except the hotel should provide free Internet access in the guest room
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Matthew C. Business travelers Australia, July 16, 2015
Hot water takes forever

Bed, Gym, Pool
5.3
Apart from the hot water in the shower taking at least 10 minutes to heat up, the hotel is fine.
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Leow M. Business travelers Singapore, July 11, 2015
great reception service, large room, good location

good location, clean room, value for money
7.7
overall satisfied, carpark offered was reasonable at 35aud per day with unlimited entry
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Kannika P. Families with young children Australia, July 11, 2015
👍🏼👍🏼👍🏼👍🏼👍🏼

👍🏼👍🏼👍🏼👍🏼👍🏼
8
👍🏼👍🏼👍🏼👍🏼👍🏼❤️😍
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Winnie G. Solo travelers Singapore, July 5, 2015
Good and nice stay

Cleanliness, comfort, location
3
Great!
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Xiaoxin G. Families with older children Australia, July 5, 2015
Amazing!

Great location. Clean. Friendly staffs.
9.3
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Customer Reviews - Mercure Sydney Hotel, Sydney

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