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Mercure Sydney Hotel

818-820 George Street , Central, Sydney, Australia (Show on map)

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Area: Central Number of Rooms: 517

Recent customer reviews

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Very Good

7.8

from 155 reviews

Value for Money
7.3
Location
8.7
Staff Performance
7.9
Hotel Condition/Cleanliness
7.9
Room Comfort/Standard
7.9
Food/Dining
7.0
Business travelers (155)
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Leanne C. Business travelers Australia, August 27, 2015
Great Location, Good Hotel

Location, Location, Location
8.3
Hotel is clean and comfortable. Very busy Reception. Location is GREAT. Extremely close to Central station and China Town.
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Greg G. Business travelers Australia, August 16, 2015
Great hotel !

Location, Staff. cleanliness
10
A great experience, great staff, fantastic location - would not stay anywhere else!
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James G. Business travelers Thailand, August 14, 2015
6

jh
8
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Sheau F. Business travelers Malaysia, August 14, 2015
Great Location, Comfortable Room, Good Room Size

Great Location, Near to Subway and Comfort Room
7.7
First time stay, was having a good experience. Do have a 24 hours laundry place for their guest to use. Reasonable price for that laundry service. Very close to train station within minutes of walking distance. Room size was good too. Comfortable and clean room just that their lobby having some kind of strange smells. If that will be improve, it will be very good :)
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Jon L. Business travelers Australia, August 4, 2015
Disappointed

Location, pillow selection, price
5.7
Reception had a sharp smell of sewerage or a burst toilet. Room had faint smell of vomit. Room sound proofing was a little dodgy. Continental buffet breakfast had good variety but the quality was mediocre. Busy trip for me so it was hard to let the hotel staff know so they could remediate.
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Mr J. Business travelers Australia, July 24, 2015
check the view if that matters to you

location, good service from reception and concierge, good size room
9
Room itself was OK but worst view from a hotel room, onto dilapidated buildings, booked from pics overlooking city views. But told they were another $100, and especially as it had been booked through Agoda, and they had to pay commission to agoda. there was nothing they could do. It is also annoying that the Mercure website advertises rooms from$ 152, but that was not available. I had booked there as part of a business group recommendation, and understood that we were getting a special deal. But apparently my secretary did not make the booking direct, instead through Agoda. Other hotels have also said they allocated the worst rooms to bookings through any of the sites like agoda, last minute, bookings.com etc. Even if they had better rooms empty. In fairness Mercure did give us a complimentary bottle of de bortoli wine, and a good bottle at that, not a cheapie
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Natalie W. Business travelers Australia, July 24, 2015
Great hotel, very central and close to all ameniti

location, food, room size
10
Great location, good room size and friendly staff
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Keo N. Business travelers United States of America, July 23, 2015
Slow WIFI Great Location

Location, Staff and Service
8.7
I paid for the upgrade to the premium suite on the 13th floor. Everything was great except the WiFi. Since it wasn't free I assumed it would be high speed. That wasn't the case. Couldn't even stream 720P (HD) video from YouTube. Took literately forever. 480/360P were working ok. Informed the front desk several times about this and they said the problem was only at peak hours. For me it was all hours, morning and late night. I was downloading and streaming way faster on my 4G Vodafone network. Mgmt needs to fix this if they want to cater to tourists and business travelers. Or risk losing those non-group bookings.
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Kee H. Business travelers Singapore, July 17, 2015
Conveniently located hotel

Location, Location, Location
8
All was ideal, except the hotel should provide free Internet access in the guest room
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Matthew C. Business travelers Australia, July 16, 2015
Hot water takes forever

Bed, Gym, Pool
5.3
Apart from the hot water in the shower taking at least 10 minutes to heat up, the hotel is fine.
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Customer Reviews - Mercure Sydney Hotel, Sydney

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