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Mercure Vientiane Hotel

Unit 10, Samsenthai Road, P.O.Box 585, Vientiane, Lao P.D.R., Vientiane City Center, Vientiane, Laos 585 (Show on map)

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Formerly : Novotel Vientiane Hotel
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Area: Vientiane City Center Number of Rooms: 172

Recent customer reviews

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Good

6.7

based on
352 reviews

220 reviews in English

Value for Money
6.3
Location
6.6
Staff Performance
7.0
Hotel Condition/Cleanliness
7.0
Room Comfort/Standard
6.9
Food/Dining
6.4
All reviews (352)
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Sunny B. Solo travelers Malaysia, December 23, 2012
Great hotel with nice interior design

Very classy and comfortable
8
Had a great time in the hotel. The people are very friendly and they speak good English.
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Benedict C. Couples United States of America, December 22, 2012
not that nice

the cleaning ladies were very nice. The pool is nice.
5
This was the worst and most expensive of the three places we stayed in Vientaine. ...They must have really untrusting corporate masters because everything --every tiny thing-- required signatures and the managerial staff was so tense that they treated us with the only unkindness we experienced in Vientiane. And all for twice the money.
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Grace W. Business travelers Malaysia, December 15, 2012
Nice hotel

Good service, decent breakfast, pool and gym
8
They ran out of Queen rooms - and put me in a twin room instead, which is not really desirable for 4 nights during a long working trip. Also, having to pay for internet access seems to be a pretty outdated policy in an age where wi-fi accessibility is widespread, even in Vientiane. Generally though, the rooms were nice and good service.
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Aaron R. Business travelers United States of America, December 15, 2012
good location, declining standards, high price

location, proximity to Mekong, nice rooms
8
In general this hotel can still be regarded as a very decent, charming hotel, but it seems like standards are declining. The breakfast options are limited and stingy, levels of English spoken by night staff is limited, and the miniscule "gym" have all led me to look elsewhere. Have found another hotel with a slightly better gym, nicer pool, very nice rooms for a cheaper rate, though not located right on the mekong - not listed on agoda...Chanthapanya.
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Robert S. Solo travelers United States of America, November 29, 2012
Good hotel, but very small swimming pool

Older, but well-maintained hotel, safe and clean
6.3
The general manager was kind to me and allowed me to check in a little early after arriving early in the morning from a very long flight. The view from the hotel is not good and many rooms on the second room have a terrible view. The rooms on the 3rd or 4th floor are better, although they only overlook a busy street or the small swimming pool. The food at the hotel restaurant was not good, but there are many other better Italian and French restaurants in the city centre.
Restaurant Tip: There are many good Italian restaurants in the city centre including La Gondola, Aria, and L'Opera. The Scandinavian Bakery near Namphu Fountain is good for breakfast and high tea (excellent biscuits and cakes). While in Laos, I found speaking Thai more effective than trying to communicate in French or English because of the limited foreign language ability of most people there. Unfortunately, many of the shopkeepers and drivers can't speak French or English that well and consequently seemed happy to speak Thai with me.
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Apassorn B. Business travelers November 25, 2012
Helpful Staff & Service Mind!

Helpful Staff & Service Mind!
6
This hotel have helpful staffs: Front Area, business centre & House keeping that have service mind ~ ready to help when I need :)
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Ian J. Couples Australia, November 22, 2012
out of town a bit - but noisy ( traffic )

great rooms / service/ pool
8.7
noisy front rooms ( was upgraded to these ? great resturant - which was empty leaving a poor atmoshere
Travel tip: if not on guided tour require tuk tuk or motor bike to get into town
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Eke L. Groups Malaysia, November 13, 2012
Convenient location and services with a smile

Location
6.3
good location and friendly service staff, room is clean and room size is reasonable but the price is not consider value for money as the hotel room is a bit old for the liking
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Mark D. Couples United States of America, November 11, 2012
Hot showers!,,

Great pool!!
9
Location is on the main street so if you like to walk, it is easy to follow a map! If you are not a walker, it is easy to get a tuk-tuk! Sunday brunch is lovely.
Shopping Tip: Go to morning market!
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Sivarajah P. Couples Malaysia, September 30, 2012
Wonderful ambiance with friendly service.

Staff,ambiance and service
8.7
Had a wonderful stay. Although rooms were small, it was cosy.
Sightseeing/Attractions Tip: Plan your travel well with your agent.
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