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About Mercure Welcome Melbourne


Located right in the heart of Melbourne, this 3.5-star property is surrounded by exciting attractions that will give you a wonderful stay. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stone's throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an excellent location for leisure travelers. They also feature fine rooms that are well appointed. Hotel facilities include valet parking, a luggage storage area, and concierge. Undoubtedly a great location, it is definitely worth your stay.
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  • Wi-Fi in public areas


  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
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The property is undergoing renovation from April 1, 2016 to June 30, 2016. There will be some areas affected by the noise during this time.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 25 AUD
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0 Km
Distance to Airport: 25.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 12
Number of Restaurants: 1
Number of Rooms : 330
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 30
Year Hotel Built: 1990
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

10 John A.
May 31, 2016
Location location location
Good location and easy go to anywhere

3.6 Ellie K.
May 24, 2016
Pictures can be Deceiving
Pictures of the room were nothing like what we walked into. The door hit the bed, no mini bar, no luggage stand and no room service. Worst hotel I have ever stayed at in Melbourne CBD. The walls a paper thin too. The only good thing about it was that it was close to the shops.

6.4 paul H.
May 24, 2016

7.6 Pui C.
Hong Kong
May 28, 2016
location is good staff service is good
but hot water can not be adjusted when having shower , water was too hot , room is big enough,

8 Iris D.
May 22, 2016
Shower gel pls
Pls replace soap with shower gel.

9.6 Jo H.
May 17, 2016
Short stay
On holidays spending a couple of days in Melbourne shopping! Very handy location to the mall

8.8 Kamolwal M.
May 14, 2016
Mercure Welcome - great place for an overnight sta
Good hotel for an overnight stay, great value for money in the heart of Melbourne,

8.4 Chrisel G.
May 16, 2016
City Centre
The hotel is located right in the middle of the Melbourne CBD. Easy access to Swanston St, the main tram line. Lots of food and shopping options. Very easy to move around the city from this base. Room is small but clean.

7.6 Fikri M.
May 12, 2016
Simple breakfast
We stayed for 2 days and its been okay. The location is wonderful but the breakfast had not much variation

8.4 Lorraine S.
May 11, 2016
On Holiday
Found the room small,and no bench space to boil kettle,had to place the kettle next to the TV, and TV is to small and old.