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About Mercure Welcome Melbourne

Description

Located right in the heart of Melbourne, this 3.5-star property is surrounded by exciting attractions that will give you a wonderful stay. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stone's throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an excellent location for leisure travelers. They also feature fine rooms that are well appointed. Hotel facilities include valet parking, a luggage storage area, and concierge. Undoubtedly a great location, it is definitely worth your stay.
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Features

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
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Policies

The property is undergoing renovation from April 1, 2016 to June 30, 2016. There will be some areas affected by the noise during this time.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 25 AUD
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0 Km
Distance to Airport: 25.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 12
Number of Restaurants: 1
Number of Rooms : 330
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 30
Year Hotel Built: 1990
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

Shelley K.
Australia
July 18, 2016
A great place to stay in Melbourne, the best location for shopping.
Friendly staff, basic but clean, easy to head out the door straight into the centre of the city.

sandra A.
Australia
July 17, 2016
Regular Traveller
Close to shops, clean, air conditioner noisy and not working well ! and one lift was Out of Order and it was a little difficult when on the 9th Floor !! and the line up to get on the lift was huge !!

Elizabeth Y.
Indonesia
July 16, 2016
Great Stay
Great location

Scott R.
Australia
July 15, 2016
It was sort if Okay
It was sort of Okay, broken down lift did not help matters, had to walk up and down 6 floors due to congestion, Lack of free wifi, and failure to top up tea/coffe facilities, given how much they charge for a room leaves a lot to be desired.

Gayle P.
Australia
July 14, 2016
Mecure
Only criticism I had was that the shower was too small, kept banging my elbows on the walls, and I am not a big person. A large person would struggle to shower comfortably

sutarno S.
Indonesia
July 12, 2016
tram station font of hotel
sign up for free wifi..this is my second time stay so everything was great , eater around , travelling around city , ...If got lot time , try to enjoy mt buller snow tour from hotel tour or chinese tour speaking near the stop light.

Nicholas L.
Australia
July 12, 2016
Average
The house staff do the bare minimum when they service the room they don't even leave soaps and shampoo's on a few occasion One day we didn't even get toilet roll we had to ask twice more before they brought it up. The room access cards are a joke nearly every time you go to use it The card didn't work all the staff do is say " IT must have been near your phone" and then reset it. It took me 10 days to get them to do something about.

Mrs D.
Brunei Darussalam
July 11, 2016
Superb
The location of the hotel was superb right in the middle of shopping area. Halal food can be found around the area and is only 5 to10 walking. The staff are friendly and helpful.

Kyle R.
Australia
July 11, 2016
King Bed, uncomfortable in the join.
Privilege King Room, bed was a split bed, where 2 beds joined together had a hard lip and was very uncomfortable.

Chan C.
Malaysia
July 11, 2016
Smack in the middle of action
Location is great. If you are a chinese family, its right next to chinatown and plenty of food. Shops are everywhere left right and centre and a tram stop just outside and its free. Location is the best. However the rooms are pretty small. Barely enough space for 2 mid sized luggage bags. The cleaning is just basic. The windows cannot be opened so even in winter, i was suffocating in the heat as the air conditioned cannot be controlled. Shower was powerful but i dislike the 2 taps thing (apparently only in Australia). In winter if you turn on the cold tap first, its freezing, if you turn on the hot one first you have to be cautious. Shower screen is leaking. However, i would still stay here because of the location.


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