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2015
Very good 7.7
Based on 1884 reviews

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About Mercure Welcome Melbourne

Description

Located right in the heart of Melbourne, this 3.5-star property is surrounded by exciting attractions that will give you a wonderful stay. The popular attractions include shopping precincts, theaters, galleries, bars, and restaurants. Just a stone's throw away from vibrant Bourke St. Mall, Federation Square, Southbank, Her Majesty's and Regent Theaters, Queen Victoria Markets, and Melbourne Central Shopping Complex, it is an excellent location for leisure travelers. They also feature fine rooms that are well appointed. Hotel facilities include valet parking, a luggage storage area, and concierge. Undoubtedly a great location, it is definitely worth your stay.
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Features

Internet

  • Wi-Fi in public areas

Transportation

  • taxi service
  • valet parking
  • car park
  • airport transfer
  • car hire
  • shuttle service
  • bicycle rental

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • express check-in/check-out
  • luggage storage
  • babysitting
  • newspapers
  • tours
  • concierge
  • smoking allowed

On-site facilities

  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • elevator
  • shops
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in

Business & money services

  • meeting facilities
  • business center
  • ATM/cash machine on site

Languages Spoken

  • English
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Policies

The property is undergoing renovation from April 1, 2016 to June 30, 2016. There will be some areas affected by the noise during this time.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-15 year(s) Stay for free if using existing bedding.
  • Guests over 15 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 25 AUD
Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 0 Km
Distance to Airport: 25.0 Km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 12
Number of Restaurants: 1
Number of Rooms : 330
Parking Fee (per day): 15 AUD
Room Voltage: 240
Time to Airport (Minutes): 30
Year Hotel Built: 1990
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Recent customer comments

Filter by traveler type
Very good



  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

Rod C.
Australia
June 27, 2016
Average but Comfortable
This was a comfortable hotel however the facilities are average. Lifts are old & broke down leaving 1 lift to service half of all the rooms which lead to frustrating wait times. Reception staff friendly however did not go out of their way in any way.

Lucy T.
Australia
June 26, 2016
On balance
Mostly great except no free wifi, which is quite unacceptable in this day and age

Daryl T.
Singapore
June 24, 2016
Good value for money
Located at the heart of the shopping district. Consistently provides simple but clean and comfortable rooms and service. Good value for money.

Vasiliki S.
Australia
June 23, 2016
Ok
Missing swivelling portable vanity mirror.

Simon L.
Australia
June 22, 2016
Renovations
I don't know how many times I've been caught out in Melbourne by hotels that are under renovation but don't disclose it to guests at the time of booking!

S L.
Thailand
June 20, 2016
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CHAN L.
Hong Kong
June 20, 2016
Good in everything for a 3 or 4 star hotel
I booked at a cheaper rate when the hotel was under renovation. But I was hardly affected though I heard a little sound in daytime when they are working on it.

YUE G.
Australia
June 19, 2016
Great location and good services
We have stayed at Mercure Welcome for four nights. The location is very good and is closed to all shopping and dining areas. Hotel staffs are nice and friendly.

Yeaw C.
Singapore
June 17, 2016
Clean and convenient
Checkin was easy, except that if you are driving, it is a bit troublesome to park your car at designated car park. Room is clean and the manager is nice to provide a room with a double and single bed. Location is very convenient for eating in Chinatown. The only problem is that it don't provide free wifi to guests.

LEE T.
Malaysia
June 14, 2016
Great Location
The Location was super excellent, near to Chinatown,shopping complex and restaurant. the room was a bit small to us but overall satisfactory, wifi in the room able for me to contact friends and family..


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