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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne CBD, Melbourne, Australia

Recent customer reviews

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Very good

7.7

based on
1778 reviews

1559 reviews in English

Value for Money
7.7
Location
9.2
Staff Performance
7.6
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.4
Food/Dining
6.7
All reviews (1778)
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Shuk F. Couples Australia, August 4, 2015
short stay in Melbourne

Location, Location, Location
7.3
One of the lift always showing out of order signal. The lifts passed our floor 3 times before we could get in. Other than that, the location is excellent.
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Justin P. Couples Australia, August 3, 2015
Time for a renovation or a good spring clean

Location
7
Ok but time for a renovation or deep spring clean
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Michelle C. Couples Australia, July 31, 2015
Hobart

Location, entertainment, affordable
8.3
Very nice, but nothing to rave about apart from location.
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Chu Y. Couples Malaysia, July 31, 2015
A pleasure stay

Comfort bed, excellent location, approachable staffs
9.7
The room was clean a comfort, value for money. Service were given were very good and polite and helpful staffs. Location great, close to malls and tram.
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Patricia M. Couples Australia, July 30, 2015
Melbourne Stay.

Excellent location, Approachable Staff, Clean Rooms.
8.3
Value for money.
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Szuyu L. Groups Taiwan, July 29, 2015
Best location but several things to improve

Location, Reception staff service
7
The location is in the city centre and close to everywhere, it's the biggest advantage of the hotel. But there's definitely some improvement to be made. For facility the bathroom ceiling is leaking, as for service I found that one day the room was not make up. However the service at reception is nice and patient to solve problems.
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Kylie H. Solo travelers Australia, July 27, 2015
Great Location

Location, location, location!
7
The hotel is located right in the heart of Melbourne with friendly staff. I did, however, expect a little more for my money ($920AUD for 4 nights). Room was small and dated and not very clean. Lifts are VERY slow and hallways to rooms always crowded with dirty linen/towels, vacuum cleaner, maids trolley, etc. Not really up to the usual Mercure/Accor standard.
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Glenn J. Couples Thailand, July 26, 2015
Glenn's Review

Location, Location, Location
7.3
Very good.
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John B. Families with older children Australia, July 24, 2015
Short stay for Audi Cup Soccer

Staff friendliness , value for money, magnificent lication
7
Good value for money, excellent location in the heart of the city, very pleasant staff. I would stay again. At times noisy in corridor. Walks seemed very thin
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Sofia B. Business travelers Australia, July 24, 2015
convenient

this was an ideal location to the QV markets, Chinatown trams etc.
8.7
The room was adequate, services that were given were very good. Will be returning. Staff polite, room service helpful and prompt.
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