arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
Very good



based on 1907 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

MAN C.
Hong Kong
January 05, 2016
A vacation stay in Melbourne
Location, Price, Staff Performance
It is located in to center of Melbourne CBD where it is just next to the Chinatown. It is convenient for shopping and dining. So no matter how late I came to hotel, I could find something to eat. The hotel entrance is located at the end of the lane between two buildings which makes it a bit hard to see. We have to drive around again to find it. The only concern is the car parking. It takes around 10 minute walk from the hotel to the parking place if you are looking for a discounted parking, though you can still park in the hotel but with a higher price.

Oranuj H.
Thailand
January 04, 2016
Very good location
Located in China town, very near to David Jones, near tram, buses
Very convenience, located in town, easy to find good foods.

Sin T.
Hong Kong
December 31, 2015
perfect location
heart of cbd, easy access, fair price

Apichart R.
Thailand
December 30, 2015
Booking system
Good location in shoping mall ,small casino for relaxation ,non smoking floor with gave the good smell
Too convenience for travel with tram car and city transportation facilities

Vladimir P.
Australia
December 28, 2015
Mercre Welcome Melbourne
Location, Location and Location
Building seems pretty old and rooms are small. If your looking for a place to just sleep with a good location and not fussed with anything else then this is the place to be.

Yap C.
Malaysia
December 26, 2015
Great location but the room was too old .
Good location
We stay 11 nites in this hotel I think the location was the reason to made extension but the money I pay for was not value for money because the room was small & not clean . Also 11 nites only one nite was with breakfast . I will try others hotel like Victoria for my next trip .

Michael L.
Australia
December 23, 2015
The location are very convenient
Location,service,free WiFi
I very happy to stayed Mercure hotel during my family holiday,and also very enjoy the convenience location. I had let my all friends know about the hotel 。

FRIDA W.
Indonesia
December 22, 2015
good place
breakfast, place in CBD, value money
Vacation

Yap C.
Malaysia
December 21, 2015
Not flexible
Central
When we request to change my breakfast voucher to the 2nd days stay instead last day because too Rush for me to catch the sic but the hotel staff was very unfriendly answer me " you book from Agoda refer everything thru Agoda " I think his answer like that is quite rude.

Mike F.
Australia
December 21, 2015
Enjoyable stay
Position, position, position
Excellent, though there were one or two things wrong with the room, phone was broken, light in the bathroom didn’t work on the last day, leak in the ceiling, dripping water in the bathroom, staff didn’t change glasses and mugs after use. However the hotel was in such a great position, who cares.....