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Recent customer comments

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Very good

based on 1929 reviews
  • Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for money 7.7
  • Food/Dining 6.7

Yap C.
December 21, 2015
Not flexible
When we request to change my breakfast voucher to the 2nd days stay instead last day because too Rush for me to catch the sic but the hotel staff was very unfriendly answer me " you book from Agoda refer everything thru Agoda " I think his answer like that is quite rude.

Mike F.
December 21, 2015
Enjoyable stay
Position, position, position
Excellent, though there were one or two things wrong with the room, phone was broken, light in the bathroom didn’t work on the last day, leak in the ceiling, dripping water in the bathroom, staff didn’t change glasses and mugs after use. However the hotel was in such a great position, who cares.....

Rodney B.
December 17, 2015
Check in a total farce
location bedding good TV ok
Check in was a farce. Wrote down a room number that did not exist (784). Then we were told it was not an 8 but a was badly written 3. Went back up to 734 and the door cards did not work. Went back to reception and was told we were booked into 834. We wasted nearly 3o mins trying to locate our room!! Car parking is also a pain. It is about a 10 min walk to the Wilson car park. We placed our validated ticket in and the machine wanted to charge us $69 instead of $15. It also claimed we had been in the car park 1 day and 9 mins when it should have read 51 mins. Went back to the hotel and they said it does that sometimes I should have run the help button on the machine! They had to organise a valet to meet me at the ticket machine. Next day again had the same trouble but fortunately a ticket machine maintenance man was there to assist. Breakfast room was overcrowded and only average.

David T.
December 17, 2015
Hidden gem.
The room was well fitted out and spotlessly clean. Centrally located.
Apart from a well fitted out room, large towels, good climate control, efficient and friendly staff, central location, my room was quiet. As the building is behind Swanston and Little Bourke it is back enough not to hear the tram and traffic noise. The buffet breakfast was extensive with ample choices. It was an ideal place for me to stay.

Jenny P.
December 10, 2015
Agoda Mercure Melbourne.
Location location location
Just fine

jack B.
December 07, 2015
location location location
needs a refurb but for the location and price was excellent

Liew W.
December 03, 2015
9 nights stay
Location is good, staff is friendly and helpful.
The stay was good and staff managed to get connecting room for us with the kids.

December 02, 2015

Audrey T.
December 02, 2015
Great hotel overall
Location, service and cleanliness
Amazing location for a hotel and their staff were always helpful and friendly.

Orapin B.
December 02, 2015
Great location but room a bit small
Location, easy for public transportation, clean
Great experience