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Recent customer comments

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Very good

based on 1868 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

7.3 Nicholas C.
September 09, 2015
Good location, relatively cheap, abit too compact
Decent cleanliness, friendly staff but you could hear the occupants from the adjacent rooms.

7.3 Ray B.
September 06, 2015
Rooms next to lifts!
Location, staff friendliness, cleanliness
Unfortunately I am a light sleeper. We were given room 921 which was next to the lifts - there was noise from the lift well all through the night. Also, found noise levels from room opposite unbelievable. They had a phone alarm going off from 5.30am for at least half an hour, meanwhile they had their TV blaring. My husband got so frustrated he stood in the hallway and shouted for them to turn it down. With modern hotels room sound-proofing is usually of a better standard. The person in an adjoining room also had a cough which was heard frequently, AND CLEARLY, within our room. Never found such intrusive noises from nearby rooms in all our years of travel in Australia and overseas.

4.7 Darren W.
September 06, 2015
Poor room standard
Room terrible, wet smell, not what was displayed in photos

3.3 John E.
September 04, 2015
poor effort
the breakfast
very poor the beds were about as comfortable as morgue slabs the room was stuffy shower didnt work properly meals were severely overpriced

5.7 Joseph C.
September 08, 2015
View of a Brick Wall.
View of a Brick Wall, king bed that actually was two beds put together
Pretty poor. Will not be staying there again.

9.7 Sally S.
New Zealand
September 07, 2015
Awesome location,
Location, location, location
Easy to get to, warm reception and value for money

7.7 Marjorie O.
August 31, 2015
Central location
Staff, close to shops and transport
Compact well-priced hotel in the very middle of Melbourne's CBD. Lovely staff who were all very accommodating. Room clean but cleaners' trolleys are left in the narrow hallways for much of the day. In need of a bit of TLC.

4.7 Hoi L.
Hong Kong
September 02, 2015
Not a good stay
No wifi in the room. Need to pay for it. The staff is not friendly as well. Very bad service.

7 Jade M.
September 08, 2015
Great value for money!
Ideally located right in the heart of the city! It was really close to everything! It had its own gaming area which is something you don't often see
Really good! The room was cosy and perfect size for a solo traveler. The hotel was in the most perfect location, close to EVERYTHING. The only downfall was their food. I've never had a breakfast I didn't like but the Mercure Welcome Melbourne fulfilled that... the food was SO BLAND and not appealing at all. The bacon was dry and tasteless, even the mushrooms didn't taste normal. Regardless I will be staying at this hotel again, but not to eat there

7 Ryan T.
October 30, 2015
Good location
Location was good, was clean. Good size room
Good stay. I would book again.