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Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Formerly : Mercure Welcome Melbourne Hotel
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Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Meeting Room Mercure Welcome Melbourne Melbourne - Meeting Room Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Meeting Room Mercure Welcome Melbourne Melbourne - Exterior Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Meeting Room Mercure Welcome Melbourne Melbourne - Meeting Room Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Interior
Area: Melbourne CBD Number of Rooms: 330

Recent customer reviews

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Very Good

7.6

based on
1262 reviews

Value for Money
7.7
Location
9.2
Staff Performance
7.4
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.5
Food/Dining
6.7
All reviews (1262)
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Phil S. Couples Australia, March 10, 2014
Comfortabe, part of the city scene

Location. Friendly Staff. Nice Bar
8.7
We live in Melbourne and wanted an overnight stay in the city on the Moomba weekend. We left reenergised.
Michael M. Solo travelers Australia, March 10, 2014
Couldn't wait to leave

Checking out
4.3
Well the room was old and worn out ie carpet filthy and paint chips everywhere and dirty walls and the window was facing a brick wall. Tried to sleep at night had to go buy earplugs because the air con and fridge were so loud. One of the lifts was also out for a day which made coming in and out very slow. Overall this was the worst mercure I have stayed I wouldn't recommend anyone stay there . For the price there is plenty better hotels to stay in
Mls M. Couples Australia, March 9, 2014
Inot expensive but so comfortable

Staff, beds and service
8.3
I haven't experienced staff that were so good before anywhere and that is not something that I have said before anywhere in the world of travelling. The two particular exceptions were my husband having trouble with his tying his tie to go to a wedding and a staff member helped him. This is beyond the call of duty. Then the lifts were out of action and very inconvenient but a staff member was in the lift for several hours turning a key off and on and getting guests as well as their luggage up and down. No frustration shown by staff even if guests weren't always polite. Most impressive. The blokes in the valet parking . Made you laugh but still respectful. Haven't enjoyed a stay in a hotel as much for ages.
Teh L. Couples Malaysia, March 7, 2014
nicely placed in the neighborhood of good food,

quiet, convenient, clean, comfy.
7.3
very pleasant, clean toilets, good mattress that let you sleep well. Many good eateries nearby.
Angela W. Couples Australia, March 7, 2014
You get what you pay for

centrally located, close to transport, Haighs Chocolates
6.7
The staff for the most part were helpful, others not so. Unfortunately the airconditioner was like having a raging wind storm in your room noisewise regardless of temperature and the batheoom door did not shut. The housekeeping staff were lovely. Sadly the lifts were also dreadful. However tt was convenient for all the things we wanted to do.
Lai M. Business travelers Hong Kong, March 5, 2014
convenient

nice location,nice staff, value for money
7.3
it is really convenient and centrally located .easy to find, and not very expensive
Jeremy E. Business travelers Australia, March 5, 2014
Central location and good value for money!

Central Location, Value for Money, Comfortable Room.
9
The Welcome Mecure offers a great priced and centrally located accommodation option. Being directly around the corner from the Bourke Street Mall and opposite China Town, you can literally walk anywhere from here. The rooms are spacious, and although they are not 5 star fancy, they are well kept and have everything you need for a comfortable stay. The staff are fantastic, friendly and more than helpful. The buffet breakfast gives you an option to fill up before starting your day!
Paul N. Couples Malaysia, March 5, 2014
Great stay

Centrally located in CBD of Melbourne. Close to shopping area. Close to dining area
6
Short stay for 2 nights only. The hotel is below par with the dirty smell along rooms corridor. Rating 3 star at most. Rooms are clean but not very comfortable. Basically the room stayed is rather small. Windows curtains. need to be drawn up all times due to ugly/deplorable sights next building. Few staff manning counters and not really friendly to customers. Maybe too busy with work to notice customers passing by them.
Debbie L. Solo travelers Australia, March 2, 2014
Good for value however dripping tap was annoying

location, reception staff, good room size
7.7
Overall a pleasant experience. Great location and would stay again
Reynard L. Solo travelers Indonesia, March 2, 2014
Good location, clean room

Good location, friendly staff, clean room
9
This hotel location is the best, many nearby restaurants, supermarket, and very close to city Centre with affordable price... Will surely return here for my next visit :)

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Customer Reviews - Mercure Welcome Melbourne, Melbourne

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