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Verified traveler reviews

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Very good

based on 1925 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7
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sandra A.
July 17, 2016
Regular Traveller
Close to shops, clean, air conditioner noisy and not working well ! and one lift was Out of Order and it was a little difficult when on the 9th Floor !! and the line up to get on the lift was huge !!

Elizabeth Y.
July 16, 2016
Great Stay
Great location

Scott R.
July 15, 2016
It was sort if Okay
It was sort of Okay, broken down lift did not help matters, had to walk up and down 6 floors due to congestion, Lack of free wifi, and failure to top up tea/coffe facilities, given how much they charge for a room leaves a lot to be desired.

Gayle P.
July 14, 2016
Only criticism I had was that the shower was too small, kept banging my elbows on the walls, and I am not a big person. A large person would struggle to shower comfortably

sutarno S.
July 12, 2016
tram station font of hotel
sign up for free wifi..this is my second time stay so everything was great , eater around , travelling around city , ...If got lot time , try to enjoy mt buller snow tour from hotel tour or chinese tour speaking near the stop light.

Nicholas L.
July 12, 2016
The house staff do the bare minimum when they service the room they don't even leave soaps and shampoo's on a few occasion One day we didn't even get toilet roll we had to ask twice more before they brought it up. The room access cards are a joke nearly every time you go to use it The card didn't work all the staff do is say " IT must have been near your phone" and then reset it. It took me 10 days to get them to do something about.

Mrs D.
Brunei Darussalam
July 11, 2016
The location of the hotel was superb right in the middle of shopping area. Halal food can be found around the area and is only 5 to10 walking. The staff are friendly and helpful.

Kyle R.
July 11, 2016
King Bed, uncomfortable in the join.
Privilege King Room, bed was a split bed, where 2 beds joined together had a hard lip and was very uncomfortable.

Chan C.
July 11, 2016
Smack in the middle of action
Location is great. If you are a chinese family, its right next to chinatown and plenty of food. Shops are everywhere left right and centre and a tram stop just outside and its free. Location is the best. However the rooms are pretty small. Barely enough space for 2 mid sized luggage bags. The cleaning is just basic. The windows cannot be opened so even in winter, i was suffocating in the heat as the air conditioned cannot be controlled. Shower was powerful but i dislike the 2 taps thing (apparently only in Australia). In winter if you turn on the cold tap first, its freezing, if you turn on the hot one first you have to be cautious. Shower screen is leaking. However, i would still stay here because of the location.

riana T.
July 10, 2016
recommended for shoppers
room abit old but 3 beds recommended for families. location next to shopping mall and chinatown easy to walk around city