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Recent customer comments

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Very good



based on 1908 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

sujono J.
Indonesia
June 16, 2015
The room condition is bad, it should be renovated
1) Location, 2) room rates 3) room amenities
Not satisfied when entered the room

Alison L.
Australia
June 16, 2015
Nice place
Easy access, nice, clean
Not overly flashy but had everything I needed, was clean and I would use it again if needed :)

Chi C.
Australia
June 14, 2015
Perfect location
Location, service
Perfect location. Good service. Room condItion not as good, ceiling and carpet looks old. Toilet new and clean. Bad noice insulation.

ROHIT G.
India
June 12, 2015
never
location
small corridors, rooms like small box ,wont stay ever.

Adeline C.
Australia
June 12, 2015
Mercure Welcome Hotel
Location, Staff, Cleanliness
The highlight of this hotel is the absolute prime location. Situated on little bourke street, you can also take the other exit which leads onto Swanston st and is only a street away from Bourke. Coming out from little bourke st is David Jones and Myers (emporium). Only one street away from chinatown, i would not recommend anywhere else but to stay with Mercure Hotel. If the guest is looking for something a bit fancier, swanston mercure is connected to this hotel paying a higher price for the spaciousness. This was an amazing stay for the price I paid and i would recommend anyone who is looking for an affordable but central location to look no further.

Siti Z.
Singapore
June 11, 2015
Great stay!
Location, staff & value for money
Pleasant stay. Staff very helpful & efficient. Checked in & out was fast. Given a complimentary room upgrade upon request as the first room i got was quite small for us. We reached the hotel at 8am & our room is ready which is really helpful for us esp with young kids. Location was great. Halal food nearby. Value for money!

XUELI G.
China
June 10, 2015
good location for shopping
location,service

Peter S.
Australia
June 10, 2015
My overseas return Relief
Its' location is excellent for our purpose upon return from overseas. The 24 hour reception presence was just what we needed, patient friendly & courteous. We also travel to Melbourne for the Theatre
We were pleased in almost every aspect save but one, noise! The constant drone of the air conditioning, you might say switch it of!! we did and then the refrigerator took over. Not a restful experience that we desperately needed. I am positive that provided the Mercure Welcome could assure us of a quiet nights' sleep we would be only too pleased to stay there ion our future visits again. - Four Star rated Hotel with a minor correctable irritation! Our average rating for dining is that we didn't dine there!!

Lim X.
Malaysia
June 09, 2015
Nice Stay
Location, Friendly Staff
Building a bit old but i still have a pleasant stay

Ismail M.
Malaysia
June 08, 2015
Convenient place to stay, near shopping mall.
Near to Tram stop. Available internet access. Easy to get taxi.
Comfortable stay with good available facilities such as iron board, tv and clean bathroom.