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Recent customer comments

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Very good

based on 1926 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7
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Geoffrey C.
March 20, 2015
3 Day Interlude
Convenience, comfortable King size room, staff courftesy
Very happy

Nicholas H.
March 16, 2015
One of the best value and situated motels ever!!!
Location, local restaurants, city vibe
Excellent, room service was perfect, facilities were more than adequate, staff were amazing and so helpful. coffee shop was too busy and under staffed (no problem as so many options just outside the door), some strange noises in the night...perhaps air conditioning overall very good and would book again tomorrow.

Boris T.
March 16, 2015
good location for melbourne
Very good location Good size rooms Poor wifi

Linda L.
March 15, 2015
Pleasant stay
Location - absolutely fantastic, very convenient, good service
I had a lovely stay, it was a little confusing at check-in as they have multiple entrances (shared check-in counters for Mercure Welcome and Mercure Swanston) but everyone was very helpful. It was a little depressing getting to my room as I was put in an end room (428)- the corridor was very long, a little narrow and dim with a few turns. The room was a little smaller than expected, can't imagine having 2 people in it along with the queen bed and 2 suitcases but it was fine for just me and my one suitcase. The room, the furniture and furnishings is dated and definitely in need of renovation and lightening up. A nice surprise was the small bath-tub/shower as I do enjoy to soak my tired muscles in the evenings. Water pressure was good and the water was hot! The noise - I could hear my neighbour's doors opening and closing but also as I was located near the linen storage, there was a fair amount of noise from that as well. I didn't get any noise from the street though as the room was situated away from the main street and on the fourth floor. Overall for the price I paid and for the location, I enjoyed my stay.

Ann P.
March 15, 2015
comfy bed great location
beds, location,quiet
as I was only there for one night as had a dinner to attend at the crown was only in my room for a short period. I loved the location close to everything that I required, it was quiet comfortable and very reasonably priced

Leok L.
March 13, 2015
Better than expected.
Room was very well maintained and clean.

clara D.
March 12, 2015
its location is great
location foodand comfort

Kerrie T.
March 11, 2015
a great place to stay
location/ price/ friendly staff
excellent customer service, the staff were very helpful an accommodating.

Hong Kong
March 09, 2015
No FREE wifi in the hotel
1) Location is near the busiest shopping mall which is easy to access; 2) Big Room & Big Bed; 3) No Free wifi in the room
Location is very good. But no free wifi has covered in the room, I can't wonder how is it going in the hotels nowadays.

Peter S.
March 09, 2015
Quick. Isit
Staff courtesy. Room comfort. Buffet breakfast
Too short.