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Very good 7.7
Based on 1884 reviews

Recent customer comments

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Very good

based on 1884 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.9
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

December 27, 2014
christmas day breakfast disaster
location , warm welcome , upgraded
My partner and I stayed at this hotel on the 24th Dec. Everything was great staff at check in were wonderful and we were excited that we were upgraged as we were highly recommended by a friend in Melbourne , until we went down at 9.40am for our brekkie deal, upon our arrival we stood at the counter for a staff member and as soon as someone came ,he told us that they were closing at 10am instead of 10.30 because of a function at lunchtime, we told them no one had told us this at check in and he told us that there was a sign for the changes, the only sign we saw was the one in the lift that read that the breakfast was on until 10.30 am, I asked if we were allowed to still enter and he said yes, when we came in all the hot food bays were totally empty, no eggs , one little sausage, no cups for the coffee , I had to get a glass for the coffee, people frantically bumbing in each other , and staff taking away things to set up for the next function,this was not the xmas breakfast I had ever imagined, it ruined our morning, totally , and not of the staff wishing a merry xmas to any one, they were so focused in setting up for the next function, I was so upset that this had happened, as I had organized this for my partners xmas gift from myself , it was all a big disappointment , terrible and embarrassing , never again, even though we were still there before 10 am all the hot food was not available,

7.3 Jennifer P.
December 24, 2014
Great location
Fantastic location right in the CBD. Nice quiet room.

9.3 julie G.
December 22, 2014
The room the bar and the price

7.7 Jennifer L.
December 22, 2014
Inner city comfort and location
Location, friendly staff, service of concierge
Generally all good My room needs a new remote for tv Some doors and surrounds need a paint to freshen up Cleaning could be more focussed on little things eg picking up the do not disturb sign that kept falling down - stayed on floor for a week Biscuits not replaced Would be good to have hot chocolate for those who do not like tea or coffee Voucher for breakfast good Concierge was great - booked a show, shuttle bus, printed airline ticket - very good

8.7 Matthew C.
December 22, 2014
Very pleasant
Location, Service, 24 hour convinience
ot great value for money, in a very convenient location in the city. Storing my luggage until i needed to head home late in the day was no problem at all.

10 Ngee K.
December 21, 2014
Excellent food choices nearby. Convenient
excellent food choices, walking distance to circle tram and other trams, close to flinders street station
Enjoyable. Super duper awesome clean. Close to chinatown and you are spoilt with food choices. Close to Queen Victoria's Market. Really an eye opener to see all that fresh produce and you can always buy some cheap fruits to munch on.

7.7 Rebecca G.
December 20, 2014
Pleasant, great location
Location, staff, value
Pleasant stay, staff were friendly and welcoming, room was ready early, fantastic location for weekend stay, close to shops and restaurants

7.3 PAUL R.
December 19, 2014
good stay
location parking friendly

5.7 Peter M.
December 19, 2014
Fawltey Towers

5.3 MARK H.
December 18, 2014
Mercure Welcome Melbourne
Staff - were friendly & helpful; location - was in close proximity to clients as well as eateries.
Room was disappointing. Faced a concrete wall, bathroom door was broken and did not close. carpet was dirty. Was not advised prior that there were charges for parking. Did not dine in the hotel so could not rate.