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Recent customer comments

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Very good

based on 1908 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

Gary M.
January 12, 2015
Mixed review
Location, Location and Location!
Initial impressions of this place made my heart sink, the entrance is down a side alley amongst the dumpsters and the room allocation was very disapointing, we booked 2 rooms and were allocated both on 11th floor, one right opposite the lifts and the other not too far down the narrow dark corridor. They were tiny, basically a cupboard with beds, bathrooms were old and dated as was the furniture and decor. I asked to be moved to the adjoining Grand Mecure which has the entrance on Swanston Street and bigger rooms, I was prepared to pay extra for this because I could not have forced my family to stay where we were, it was very depressing! Fortunately the staff were very understanding and offered me an alternative. For no extra cost we could have 2 rooms on the recently refurbished floor 10, here the rooms were much bigger and the bathrooms, although still very pokey, were nice and modern, a huge improvement on the current situation!

Thida S.
January 10, 2015
Good Location. Near china town
Good clean

Swee T.
January 10, 2015
Nice location in Melbourne CBD
Good location, affordable price, clean
Great, clean, good location, however the bed is a bit uncomfortable & small. Walking distance to most of the attaction

tadli T.
January 08, 2015
best location in melbourne, close to shopping area
location, location, location

Selly S.
January 08, 2015
room too small
close to city
room too small, noisy...

Amy K.
January 07, 2015
Location is awesome
Location, restaurant, staff
great location and friendly staff. Small rooms and you need to pay to access the pool in the Grand Mercure in the same building. Suitable for a short stay.

Angeline L.
January 07, 2015
City Break
Location, Affordable, Friendly Staff
Second time staying at the Mercure Welcome. the location is perfect! Located 2 minutes from Chinatown, The Emporium is across the street and Bourke Street Mall is 2 minutes away. This is a very affordable hotel for singles or couples who are looking to save money on accmodation costs.

Choon C.
January 06, 2015
Just the location is great. However others are of moderate standard.
No major issues.

Stephen A.
January 06, 2015
Great 4 Star Hotel Centrally Located To Shops, CBD
Location & Price
Great Stay!

Jerico R.
January 05, 2015
One night stay in Mercure Welcome Melbourne
Location, price, cleanliness
I had a fantastic short overnight stay. The hotel itself is right in central Melbourne and very close to transport and major streets/lanes with all the shops and restaurants. The lifts can get really busy though as there are only two, especially during the holiday period as the hotel was probably booked out.