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2015
Very good 7.7
Based on 1882 reviews

Agoda Verified Reviews

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Very good



based on 1882 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 7.0
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Staff Performance 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

9 Mengying L.
Australia
November 23, 2014
good location
clean; location; service
very good location。 enjoyed

4 Alex B.
Australia
November 20, 2014
Mercure Welcome Melbourne
Location, breakfast was ok.
Rooms are tiny, old, claustrophobic. There is no minibar, no complimentary wifi, no room service menu. The entire effect was like staying in a morgue or a 1970's university dormitory (without the fun times). Decor is all old and smelly. The only good things were that the location is very close to China Town, David Jones and H&M if you are there for shopping - only there is nowhere to store your shopping in the room. Breakfast was reasonably good - but expensive. Avoid this hotel.

8.3 Michelle C.
Australia
November 19, 2014
Great location!!
Easy walking distance to everything! Comfy and lovely staff
Wonderful, thank you

7 Neil E.
Australia
November 18, 2014
Poor quality,excellent staff
Location,staff,dining
Gross misreprentation of roominess on web site,quickly attended to by friendly efficient staff . Fantastic location,very close yo the centre of Melbourne. Would seriously have a problem recommending hotel quality to friends

7 Martino C.
Australia
November 18, 2014
Average hotel
Location
Stay was fine - room was an old style room so quite run down and dreary, but still clean and functional. Maybe a bit overpriced, but for the location suited quite well.

8 Poh K.
Singapore
November 17, 2014
Rate of mercure
Good location
Ok. Room was too small.

6.7 VENG P.
Australia
November 17, 2014
Unsatisfied with lifts and bedlinen cleanliness
Good location, ample tissue supply, daily room cleaning

6 Linda F.
Australia
November 17, 2014
BAD CUSTOMER SERVICE!!!
The bathroom was nice, the locatio was really good and the food wasn't too bad!
The room we were in was so small that when you opened the door, the door hit the bed... I could excuse that as it was kind of comical but what i couldn't excuse was being woken up at 8:30AM - too bad if we had wanted to sleep in that morning! It was SOO noisy and disruptive, we were forced to wake up hours earlier than we had intended! I called through to reception to complain but the guy who took my call was very dismissive! I was very angry at this point by having my sleep cut short and then the reception guy being very rude about it! Absolutely disgusting and terrible customer service... Won't be going back - will stay in a hotel where you are not 'flat out' lied to your face and a hotel where the door DOESN'T hit the bed!

8.7 Brydie A.
Australia
November 17, 2014
Great location
Location cost comfort
Great. Excellent location

9 Anton B.
New Zealand
November 15, 2014
Our Short Stay
Location, Price and comfort
We were very pleased. Close to Chinatown. Clean tidy room and friendly staff