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Very good



based on 1929 reviews
  • Hotel Condition/Cleanliness 7.4
  • Facilities 6.8
  • Location 9.2
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 6.7

RAJENDRAN N. from India
Families with older children
Stayed 4 nights in December 2014
Best Location
Close to all hotels....close to tram facility...close to shopping malls
Good..Central location helps to move around easily....
Reviewed December 28, 2014

Andrew B. from Australia
Couples
Stayed 3 nights in December 2014
location, Location!
location. hot chocolate sachets when u ring housekeeping and request them.the bathroom.
Reviewed December 28, 2014

Lenny H. from Indonesia
Families with older children
Stayed 2 nights in December 2014
Best value for your money
Right in the shopping area, nice hotel
Very enjoyable
Reviewed December 28, 2014

anthony S. from Australia
Couples
Stayed 7 nights in December 2014
honest
location staff bar
due to a accident while staying at the MERCURE THE STAFF AND DUTY MANAGER CAME TO OFFER HELP WHICH WAS VERY APPRECIATED BY MY SELF AND PARTNER,REGARDS PAMELA
Reviewed December 28, 2014

Mr H. from Thailand
Couples
Stayed one night in December 2014
Review
Staff location room quality
Reviewed December 27, 2014

ROSEMARY D. from Australia
Couples
Stayed one night in December 2014
christmas day breakfast disaster
location , warm welcome , upgraded
My partner and I stayed at this hotel on the 24th Dec. Everything was great staff at check in were wonderful and we were excited that we were upgraged as we were highly recommended by a friend in Melbourne , until we went down at 9.40am for our brekkie deal, upon our arrival we stood at the counter for a staff member and as soon as someone came ,he told us that they were closing at 10am instead of 10.30 because of a function at lunchtime, we told them no one had told us this at check in and he told us that there was a sign for the changes, the only sign we saw was the one in the lift that read that the breakfast was on until 10.30 am, I asked if we were allowed to still enter and he said yes, when we came in all the hot food bays were totally empty, no eggs , one little sausage, no cups for the coffee , I had to get a glass for the coffee, people frantically bumbing in each other , and staff taking away things to set up for the next function,this was not the xmas breakfast I had ever imagined, it ruined our morning, totally , and not of the staff wishing a merry xmas to any one, they were so focused in setting up for the next function, I was so upset that this had happened, as I had organized this for my partners xmas gift from myself , it was all a big disappointment , terrible and embarrassing , never again, even though we were still there before 10 am all the hot food was not available,
Reviewed December 27, 2014

Jennifer P. from Australia
Couples
Stayed 3 nights in December 2014
Great location
Fantastic location right in the CBD. Nice quiet room.
Reviewed December 24, 2014

julie G. from Australia
Couples
Stayed 2 nights in December 2014
Excellent
The room the bar and the price
Reviewed December 22, 2014

Jennifer L. from Australia
Solo travelers
Stayed 5 nights in December 2014
Inner city comfort and location
Location, friendly staff, service of concierge
Generally all good My room needs a new remote for tv Some doors and surrounds need a paint to freshen up Cleaning could be more focussed on little things eg picking up the do not disturb sign that kept falling down - stayed on floor for a week Biscuits not replaced Would be good to have hot chocolate for those who do not like tea or coffee Voucher for breakfast good Concierge was great - booked a show, shuttle bus, printed airline ticket - very good
Reviewed December 22, 2014

Matthew C. from Australia
Solo travelers
Stayed 2 nights in December 2014
Very pleasant
Location, Service, 24 hour convinience
ot great value for money, in a very convenient location in the city. Storing my luggage until i needed to head home late in the day was no problem at all.
Reviewed December 22, 2014