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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne CBD, Melbourne, Australia

Recent customer reviews

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Very good

7.7

based on 1852 reviews

1628 reviews in English

Value for Money
7.7
Location
9.2
Staff Performance
7.6
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.4
Food/Dining
6.7
All reviews (1852)
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Agnes S. Families with older children Singapore, September 11, 2014
Centrally located

The hot
8
The hotel is within walking distance to Victoria market, museums, restaurants, malls, etc
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Pasquale C. Couples Australia, September 10, 2014
Lovely service, room and location

Room size was good, bed was comfy and location was perfect
9
The stay was great! We'd come from another hotel experience where the walls were super thin and we struggled to sleep. This hotel was wonderful - quiet, comfortable and clean. Great location too.
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Alex L. Families with older children Australia, September 9, 2014
A very satisfied customer

Perfect location, Security and Room comfort
8
Great ! Very happy with the service. The place is well kept and the bathroom/shower/toilet have been renovated with nice fittings. Good job.
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Clare P. Families with older children Australia, September 8, 2014
Great value for money

Price, location and staff helpfulness
9
I was only there for one night, but the staff were extremely helpful and courteous. Despite the location of the hotel being excellent, I downgraded my score for that because there was no onsite parking. But that was the only small quibble in an otherwise completely satisfactory experience.
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Malcolm D. Solo travelers Malaysia, September 8, 2014
Met Expectations

Value for money, location, cleanliness.
8.7
It was pleasant. Will definitely visit again if the price is as reasonable as it was for the last trip.
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Stephen K. Couples Australia, September 8, 2014
60th Bithday trip

Staff, food, location
8.3
Excellent location, the staff especially the concierge was so helpful , the food at the soul cafe and Cocoon bar was excellent and so were the staf, The only area of improvement would be the rooms, altrhough at a budget price they could still have a few small imporovements eg the bath had rust marks and was all chipped it could be resurfaced and some painting etc over rust spots. Also nothing at all was in the mini bar not even water, and it was turned off at the wall, so had to wait until it got cold and walked to shops to purchase drinks
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Cara M. Couples Australia, September 7, 2014
Thanks

Staff, stylish bathroom, location
8.7
It was great, thanks
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Caroline A. Solo travelers Australia, September 7, 2014
Wouldn't stay again

Location and close to transport
6
Unclean room, dirty walls, floors and bedding. Horrible smell in the room. Could not stay the 2 nights as planned.
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Soke C. Couples Australia, September 7, 2014
excellent location

location, value,cleanliness
9
Have stayed at this hotel before,and it has always given us good service and satisfaction.It is very central to shops, eating areas and transportation. Will recommend it to anyone who wants to stay at CBD location
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Margot M. Couples Australia, September 7, 2014
Disappointing

Location, friendly staff, tram stop at front doot
6
Aircon rattled and was so noisy we had to turn it off; cigarette smoke wafted into room through air vent in bathroom; motor on bar fridge cut in and out all night. Reported these to Reception who said they would get things sorted out for second night's stay. Not done. Had to unplug fridge to get some sleep. Bathroom had obviously been recently renovated but was pokey and small, the room was run down with pipes running across the ceiling
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