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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne CBD, Melbourne, Australia (Show on map)

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Formerly : Mercure Welcome Melbourne Hotel
Mercure Welcome Melbourne Melbourne - Food and Beverages Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Exterior Mercure Welcome Melbourne Melbourne - Food and Beverages Mercure Welcome Melbourne Melbourne - Food and Beverages Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Food and Beverages Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Reception Mercure Welcome Melbourne Melbourne - Guest Room
Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Pub/Lounge Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Reception Mercure Welcome Melbourne Melbourne - Restaurant Mercure Welcome Melbourne Melbourne - Nearby Attraction Mercure Welcome Melbourne Melbourne - Nearby Attraction Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Exterior Mercure Welcome Melbourne Melbourne - Guest Room Mercure Welcome Melbourne Melbourne - Guest Room
Area: Melbourne CBD Number of Rooms: 330

Recent customer reviews

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Very good

7.3

based on
261 reviews

1559 reviews in English

Value for Money
7.4
Location
9.0
Staff Performance
7.3
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
6.8
Food/Dining
6.4
Business travelers (261)
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Carolin M. Business travelers Thailand, February 4, 2016
Review

Dinner at bar, location,
7
Ok but the lifts werent working and the reception desk was often under resourced
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Darryl S. Business travelers Thailand, January 20, 2016
I picked a bad time to visit

Location is super convenient; staff quite friendly and helpful
5.3
My visit coincided with the major tennis tournament, so all hotel rates were inflated. To be fair, this may account for my "not good value for the price rating". However, to be honest, I didn't find the condition or amenities at four-star level. Lobby, elevators and corridors somewhat dingy; the stucco ceiling in my room attracts dust and cobwebs, tiny bathroom with minimum consumables. A bar fridge extensively-stocked with 6 small capsules of milk (why bother - UHT milk doesn't go off). Tea and coffee sachets, stale biscuits. Not four-stars where I usually stay.
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Rod I. Business travelers Australia, January 17, 2016
Rooms very small and dated

Location,location location
5.7
The stay was ok however the rooms were very small and claustrophobic. The internals were very dated. Bed was comfortable and the bathroom nice and clean
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Mike F. Business travelers Australia, December 20, 2015
Enjoyable stay

Position, position, position
7.3
Excellent, though there were one or two things wrong with the room, phone was broken, light in the bathroom didn’t work on the last day, leak in the ceiling, dripping water in the bathroom, staff didn’t change glasses and mugs after use. However the hotel was in such a great position, who cares.....
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David T. Business travelers Australia, December 16, 2015
Hidden gem.

The room was well fitted out and spotlessly clean. Centrally located.
10
Apart from a well fitted out room, large towels, good climate control, efficient and friendly staff, central location, my room was quiet. As the building is behind Swanston and Little Bourke it is back enough not to hear the tram and traffic noise. The buffet breakfast was extensive with ample choices. It was an ideal place for me to stay.
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Jack B. Business travelers Thailand, December 1, 2015
Melbourne

location location location
7.7
needs a refurb but for the location and price was excellent
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Chanin C. Business travelers Thailand, November 26, 2015
not free wifi at room some staff is not friendly

good location
6.3
So so
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Janice Y. Business travelers Malaysia, November 12, 2015
4 star? Really?

Location
4.7
Can't imagine a hotel which doesn't have free wifi in the room while if you walk out of the hotel, Commonwealth Bank next door provides free wifi. The hotel requires you to get a pin from the lobby which lasts 2 hours for free access in the lobby only. As such, the hotel occupants have to hang around the lobby just to use the wifi. The staff at the lobby will pass you a pre-printed paper with the pin at the counter when you ask. One of the staff was just so rude when I asked for a pin number, she snapped "And you can't you wait like everyone else?!". She certainly is not fit to work in the hospitality line, should be trained for customer service.
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Sandra A. Business travelers Australia, November 7, 2015
Hectic traveller and staff made it easy !!

Location Location Location
8.7
Very busy business trip made easy by accomodating staff
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Karen V. Business travelers Australia, November 6, 2015
Great location,good service and comfortable.

Location
8.3
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