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Mercure Welcome Melbourne

265 Little Bourke Street, Melbourne CBD, Melbourne, Australia

Recent customer reviews

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Very good

7.7

based on
184 reviews

1559 reviews in English

Value for Money
7.6
Location
9.2
Staff Performance
7.5
Hotel Condition/Cleanliness
7.5
Room Comfort/Standard
7.5
Food/Dining
6.8
Groups (184)
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Bernard J. Groups Malaysia, January 13, 2016
First day, hot water not working for 3 of the room

Location
6
Not so good. Hot water not working on 3 of the room. One of the room air cond not working.
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Aaron L. Groups Thailand, January 8, 2016
Great location if you want to be IN the City

Location. Price. Friendly Staff.
7
Good. Got early check in. Staff member was really friendly. On our last day, one of the lifts was not working, and the same staff member was going floor by floor, ushering guests down to the lobby. Excellent display of good service!
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Audrey T. Groups Singapore, November 26, 2015
Great hotel overall

Location, service and cleanliness
9
Amazing location for a hotel and their staff were always helpful and friendly.
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Janelle B. Groups Australia, November 23, 2015
It was ok

staff were really nice; good location; gave option of foregoing room cleaning for $10 credit
7
The woman who checked us in was very friendly, we were checked in early as our room was ready. Unfortunately the twin room was VERY small. There was a very strong chemical smell - ok, it might mean the room is clean, but it was very strong and overpowering. This was also in the lobby in the mornings. The desk faced the window but the powerpoint was too far away to plug in the kettle so had to put it on the provided chair. the powerboard which we found under one of the beds was loose so if it got disturbed the plugs fell out. There didn't appear to be an exhaust fan in the bathroom. The beds were very soft, so if you have a bad back that needs a firm bed, not the place for you. Overall - I have stayed in less expensive hotels with larger rooms and bathrooms. Good for location but won't stay again.
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Ariana S. Groups Australia, November 16, 2015
Four night Melbourne stay for the UFC

Location, location, location
4.7
The pillows were a joke. They reminded me of a padded brick door stop. Room was noisy and we could hear the lifts all night. Also one of the two lifts was out of order so there was a long wait to get down to the lobby or it was a tight and stinky squeeze into a packed lift. The location is amazing for shopping! Great food in every direction. It is right in the middle of China town and so much amaaaaazing Asian food. Eg Korean, dumplings, Japanese and the list goes on. Also Italian, Greek and Italian within a five minute walk. About 15 minute walk to Lygon St which was quite pleasant.
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Yee L. Groups Singapore, November 13, 2015
Hotel suitable for business travellers

Location, room comfort
7
Mecure Welcome is in the midst of Chinatown, next to David Jones Department Store and within walking distance to Emporium, Victoria Market, RMIT University, etc. The room was comfortable but slightly small in size of the wardrobe and washroom. The corridors are narrow and the walls are slightly thin and it could be noisy and you can be awaken early in the morning by sounds of room doors when guests moved around the corridors.
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Suzi P. Groups Australia, October 19, 2015
Great place to stay.

Great location, quiet at night & overall very clean.
9
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Leon H. Groups Australia, October 11, 2015
mr

location
7.3
good
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Lina T. Groups Singapore, September 28, 2015
Good location

Good location, Value for money and Convenient
8.3
We booked 2 rooms but one the room is very small. If you are just looking for a place to rest end of the day, this is a good place to stay in.
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Teo L. Groups Singapore, September 25, 2015
excellent location

convenient location, clean and comfortable
8.3
Very good, the staff were very friendly
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