Very good 7.6
Based on 152 reviews

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About Mercure Wien Westbahnhof Hotel

Description

Mercure Wien Westbahnhof Hotel combines an excellent city center location with modern comfort and warm hospitality. Situated opposite Westbahnhof Station, the hotel has ready access to the rest of the city and beyond, while Vienna's famous shopping street, Mariahilferstrasse, is only a few minutes' walk away. There are 253 rooms and suites, warmly decorated and equipped with all that's required for a comfortable stay. Guests can enjoy a wide range of regional and international food at the restaurant while the traditional Viennese coffee shop is the perfect stop for a coffee and strudel.
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Features

Internet

  • free Wi-Fi in all rooms

Transportation

  • car park

Fitness & recreation

  • sauna

Food & beverage

  • 24-hour room service
  • room service
  • restaurant
  • bar

Pets

  • pets allowed

Cleaning services

  • laundry service

Guest services

  • tours
  • concierge

On-site facilities

  • elevator
  • salon
  • shops
  • smoking area

Health and security

  • safety deposit boxes
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Stay for free if using existing bedding.
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Distance from City Center: 2 km
Distance to Airport: 19 km
Number of Rooms : 253
Room Voltage: 220
Time to Airport (Minutes): 25
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Recent customer comments

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Very good



  • Hotel Condition/Cleanliness 7.6
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 7.4
  • Service 7.4
  • Value for Money 7.4
  • Food/Dining 6.7

Pinpapat P.
Thailand
May 15, 2016
Good
Easy to find; very near to train station Clean room

Sirothon M.
Thailand
November 17, 2015
Good location nice staff
Good location, Nice staff, Room Clean

LO R.
Hong Kong
October 05, 2015
average and unprofessional service
1.location,2.good breakfast
overall, it is satisified, but some areas need to improve. 1. No security box 2. Front line service is not prrofessional. What we experienced during my trip is the front line ppl didnt know how to use the credit card to settle the payment. However, this service is very general that yr staff must kbow it very well. Secondly, they stopped us that we didnt ve the breakfast entitlement. After they finished the checking, theydidnt say any sorry to us. In fact, we are entitled the breafast in my package. On top of that, we showed them immediately that we ve yr hotel confirmation. This kind of handlings need to take care very seriously. If not, the consumers will feel irriated.

RUN S.
China
August 12, 2015
Mercure Wien Westbahnhof Hotel
Good

Santhana S.
Thailand
June 16, 2015
Comfort as ACCOR chain but fail to keep promise
Location, Hotel Comfort & ACCOR chain
We are ACCOR member and stay at many ACCOR hotels worldwide. We decide to use the last day to enjoy ACCOR experience at this hotel. This is best for location and Agoda price is great. However, we face the bad experience with the front office staff. When we check in, I ask the restaurant reception that if we are ACCOR member, could they offer any discount for our last dinner for this trip for our family. She is very helpful and rushes to ask her chief who smilingly come back and told us that her chief will give us 15% discount. She even welcomes us to the dinner on the evening. However, when we came back on the evening, she was not in and I asked another waiter who then rush to ask front office staffs who refuse to give us any discount. I told her that restaurant chief already promised to me. She didn't care and said that for our type of member, we couldn't get discount. She really didn't care and only state that she couldn't give. I think for this kind of situation, she should at least check with the restaurant chief first and see what she could do. She really didn't care the customer. From our two weeks in these European countries, the Austrian people is very nice and willingly to help. She may not be the Austrian. Or it may be ACCOR that one staff can promise anything and another staff can say other thing. If this is the thing, ACCOR should re-think again about their policy or the kind of training to their staff. The discount doesn't matter but the promise should be concrete since it represents the hotel which in this case ACCOR. Ours still have this great experience on our trip to Austria and other Europeans but then has bad experience with the ACCOR hotel. So now we wouldn't stay at this hotel anymore. I still enjoy staying at other ACCOR hotels in other location.

vivek N.
India
May 04, 2015
great
location,staff & breakfast

Allen R.
Canada
April 24, 2015
No hot water in the morning
Location, location ,location
When we arrived it took quite a while to get our room, although already paid for and presented the voucher. The clerk said he had some technical problems. The room was O.K., but the pleated shades on the window were not room darkening, so the outside street lights made the room bright and difficult to sleep in. Then in the morning when we were getting ready to leave, there was absolutely no hot water. The front desk said the hot water was turned off at night!!! Other than the location ,being next to the train station we found nothing positive.

Miss.Wilaiwan L.
Thailand
April 05, 2015
Very nice staff service very good
close to main station
Good

Chen L.
Australia
March 25, 2015
good hotel
clean, nice and good
good hotel

Woon W.
Malaysia
January 05, 2015
Didn't feel at home......
(1) Location (near train station); (2) breakfast inclusive (be quick, no top up once the trays are emptied!); (3) None.
Not happy with the overall performance. (1) Check-in wasn't friendly. While I am a Member, was informed that I booked through Agoda, hence, no member benefit or points clocked!!! Boo Boo! (2) Breakfast. We are not an early bird, when we get down for breakfast at 9am, most trays (sausages, eggs and ham) were emptied and sorry, no replenishment according to the staff. Leaving us eating nothing but bread and drink loads of drinks! (3) Toiletries. It's winter, no body lotion provided? Gosh, that is the last I expect from an international hotel chain. Being light traveller, this is the last item I'd bring, hence, leaving me dry and itchy, resorted to buying on my own instead. Will I recommend this hotel? Absolutely NOT! Will I want to maintain my membership wit the hotel? the answer is clear, I'd rather walk across the street to another hotel chain who respect me and make me feel at home when I am miles away from home. Boo boo Mercure, you are worst than a local hotel. Please don't claim that you are international.


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