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Mercure Wien Westbahnhof Hotel

Felberstrasse 4, 15. Rudolfsheim-Fünfh., Vienna, Austria (Show on map)

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Good 7.5
based on 143 reviews

"Location, Hotel Comfort & ACCOR chain..."

  • Santhana, Thailand
  • June 15, 2015
  • Area: 15. Rudolfsheim-Fünfh.
  • Rooms : 253
  • Free Wi-Fi

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Room Types
Max
Rates
1 Queen Bed Superior
1 Queen Bed Superior
1 Queen Bed Superior 3-2 Special Offer
1 Queen Bed Superior Early Rate
1 Queen Bed Superior Hotdeal CCPrepaid
1 Queen Bed Superior Hotel Special Offer
1 Queen Bed Superior Hotel Supersale
1 Queen Bed Superior Mercure Breaks-City / BB
1 Queen Bed Superior Promotion Rate
1 Queen Bed Superior Special Hotels on Sale
1 Queen Bed Superior Special Event Rate
Standard room with one single bed
Std Rm with 1 Single Bed 3-2 Special Offer
Std Rm with 1 Single Bed Early Rate
Std Rm with 1 Single Bed Hotdeal CCPrepaid No Refund
Std Rm with 1 Single Bed Hotel Special Offer
Std Rm with 1 Single Bed Hotel Supersale
Std Rm with 1 Single Bed Mercure Breaks-City / BB
Std Rm with 1 Single Bed Promotion Rate
Std Rm with 1 Single Bed Special Event Rate
Std Rm with 1 Single Bed Special Hotels on Sale
1 Queen Bed Superior Escape
Standard Room with one single bed Sweet Escape
Suite/Family Room with double bed and sofa
Suite/Family Room with double bed and sofa
Suite/Family Room double bed and sofa 3-2 Special Offer
Suite/Family Room with double bed and sofa Early Rate
Suite/Family Room with double bed and sofa Escape
Suite/Family Room double bed and sofa Hotdeal CCPrepaid
Suite/Family Room double and sofa Hotel Special Offer
Suite/Family Room with double and sofa Hotel Supersale
Suite/Family double and sofa Mercure Breaks-City / BB
Suite/Family Room double bed and sofa Promotion Rate
Suite/Family Roombdouble bed sofa Special Event Rate
Suite/Family double bed and sofa Special Hotels on Sale
Std Rm with 1 Single Bed
Standard with 2 Single Beds Sweet Escape
Superior Twin Room Sweet Escape
Standard with 2 Single Beds Special Event Rate
Superior Twin Room Special Event Rate
Superior Twin Room
Standard with 2 Single Beds
Standard with 2 Single Beds Early Rate
Standard with 2 Single Beds Hotdeal CCPrepaid No Refund
Standard with 2 Single Beds Promotion Rate
Standard with 2 Single Beds Special Hotels on Sale
Superior Twin Room Early Rate
Superior Twin Room Hotdeal CCPrepaid No Refund
Superior Twin Room Promotion Rate
Superior Twin Room Special Hotels on Sale
Standard with 2 Single Beds Hotel Special Offer
Standard with 2 Single Beds Mercure Breaks-City / BB
Superior Twin Room Hotel Special Offer
Superior Twin Room Mercure Breaks-City / BB
Standard with 2 Single Beds
Superior Twin Room
Standard with 2 Single Beds 3-2 Special Offer
Standard with 2 Single Beds Hotel Supersale
Superior Twin Room 3-2 Special Offer
Superior Twin Room Hotel Supersale

 

When would you like to stay at this hotel?

Features of Mercure Wien Westbahnhof Hotel
Facilities

24-hour room service

bar

business center

car park

concierge

elevator

laundry service

meeting facilities

pets allowed

restaurant

room service

safety deposit boxes

salon

shops

tours

Sports and Recreation

sauna

  
Internet

free Wi-Fi in all rooms

  
Parking

car park

  

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Sale ends soon!

Mercure Wien Westbahnhof Hotel combines an excellent city center location with modern comfort and warm hospitality. Situated opposite Westbahnhof Station, the hotel has ready access to the rest of the city and beyond, while Vienna's famous shopping street, Mariahilferstrasse, is only a few minutes' walk away. There are 253 rooms and suites, warmly decorated and equipped with all that's required for a comfortable stay. Guests can enjoy a wide range of regional and international food at the restaurant while the traditional Viennese coffee shop is the perfect stop for a coffee and strudel. Mercure Wien Westbahnhof Hotel combines an excellent city center location with modern comfort and warm hospitality. ... see more
Children and extra beds:
Infant 0-1 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Check-In From
2:00 PM

Distance from City Center
2 km

Distance to Airport
19 km

Number of Rooms
253

Room Voltage
220

Time to Airport (Minutes)
25


Recent customer comments

Filter by Traveler Type

 

Good

7.5

from 143 reviews

Value for Money
7.4
Location
8.7
Staff Performance
7.4
Hotel Condition/Cleanliness
7.6
Room Comfort/Standard
7.4
Food/Dining
6.7
All reviews (143)
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Santhana S. Families with older children Thailand, June 15, 2015
Comfort as ACCOR chain but fail to keep promise

Location, Hotel Comfort & ACCOR chain
6.3
We are ACCOR member and stay at many ACCOR hotels worldwide. We decide to use the last day to enjoy ACCOR experience at this hotel. This is best for location and Agoda price is great. However, we face the bad experience with the front office staff. When we check in, I ask the restaurant reception that if we are ACCOR member, could they offer any discount for our last dinner for this trip for our family. She is very helpful and rushes to ask her chief who smilingly come back and told us that her chief will give us 15% discount. She even welcomes us to the dinner on the evening. However, when we came back on the evening, she was not in and I asked another waiter who then rush to ask front office staffs who refuse to give us any discount. I told her that restaurant chief already promised to me. She didn't care and said that for our type of member, we couldn't get discount. She really didn't care and only state that she couldn't give. I think for this kind of situation, she should at least check with the restaurant chief first and see what she could do. She really didn't care the customer. From our two weeks in these European countries, the Austrian people is very nice and willingly to help. She may not be the Austrian. Or it may be ACCOR that one staff can promise anything and another staff can say other thing. If this is the thing, ACCOR should re-think again about their policy or the kind of training to their staff. The discount doesn't matter but the promise should be concrete since it represents the hotel which in this case ACCOR. Ours still have this great experience on our trip to Austria and other Europeans but then has bad experience with the ACCOR hotel. So now we wouldn't stay at this hotel anymore. I still enjoy staying at other ACCOR hotels in other location.
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Allen R. Solo travelers Canada, April 22, 2015
No hot water in the morning

Location, location ,location
6.7
When we arrived it took quite a while to get our room, although already paid for and presented the voucher. The clerk said he had some technical problems. The room was O.K., but the pleated shades on the window were not room darkening, so the outside street lights made the room bright and difficult to sleep in. Then in the morning when we were getting ready to leave, there was absolutely no hot water. The front desk said the hot water was turned off at night!!! Other than the location ,being next to the train station we found nothing positive.
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Miss.Wilaiwan L. Business travelers Thailand, April 4, 2015
Very nice staff service very good

close to main station
10
Good
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Chen Y. Business travelers Australia, January 8, 2015
good hotel

clean, nice and good
8
good hotel
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Woon W. Couples Malaysia, December 30, 2014
Didn't feel at home......

(1) Location (near train station); (2) breakfast inclusive (be quick, no top up once the trays are emptied!); (3) None.
5
Not happy with the overall performance. (1) Check-in wasn't friendly. While I am a Member, was informed that I booked through Agoda, hence, no member benefit or points clocked!!! Boo Boo! (2) Breakfast. We are not an early bird, when we get down for breakfast at 9am, most trays (sausages, eggs and ham) were emptied and sorry, no replenishment according to the staff. Leaving us eating nothing but bread and drink loads of drinks! (3) Toiletries. It's winter, no body lotion provided? Gosh, that is the last I expect from an international hotel chain. Being light traveller, this is the last item I'd bring, hence, leaving me dry and itchy, resorted to buying on my own instead. Will I recommend this hotel? Absolutely NOT! Will I want to maintain my membership wit the hotel? the answer is clear, I'd rather walk across the street to another hotel chain who respect me and make me feel at home when I am miles away from home. Boo boo Mercure, you are worst than a local hotel. Please don't claim that you are international.
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Mah H. Couples Singapore, December 5, 2014
An average hotel with decent location

location, chinese restaurant opposite the hotel
6.7
Hotel is located within stone throw from Wien WestHBF. Hotel has no wifi, only way to have wifi access is to sit at the lobby. Wien west hbf is 5 stops away from stephanplatz, so going to the city town is a breeze.... There is a pretty decent Chinese restaurant located right opposite the hotel. Restaurant opened by a lady from HK and it's been there for over 30 years. If you have craving for Asian or Chinese food in Vienna, this is the restaurant to go.
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Khairul S. Couples Malaysia, December 3, 2014
Nice location

location, location and location!
9.3
near the train station, very convenient to get to town, shopping streets were in reach
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Wing H. Solo travelers Hong Kong, October 31, 2014
Clean, Quiet, Good location

Clean, Quiet, Good location
7.3
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Wai K. Groups Hong Kong, October 19, 2014
Reasonable price and good location

Breakfast is nice and room is spacious
9.3
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Vivek N. Couples India, August 30, 2014
great

location,staff & breakfast
7.7
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< Previous page 1 - 10 of 143 reviews Next page >

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What's nearby? / Directions

What's nearby?
  • Ringstrasse
  • Kunsthist Museum
  • Volksoper
  • Raimund Theater
  • Aquarium Haus Des Meeres
  • Schoenbrunner Zoo


Directions
Coming from highway, follow the indications to the city centre, proceeding along the Gürtel in direction of the Westbahnhof railway station until reaching Europaplatz.

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Customers like this hotel for:
Nearest transport:
  • Vienna Western Railway Station (0.3 Km / 4 min walk)
Area recommended for:
  • culture
  • shopping
  • sightseeing
Distance to airport:
  • Vienna International Airport (18.2 Km)
Customer comments:
  • "Friendly staff" , "Good location" , "Nice hotel"
Top attractions in the area:
  • Mariahilfer Strasse (0.9 Km / 11 min walk)
  • Schonbrunn Palace (1.9 Km / 23 min walk)
  • Kunsthistorisches Museum (1.9 Km / 23 min walk)
  • Hofburg Palace (2.1 Km / 26 min walk)
Note: Distances are measured as a straight line.

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