arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.2
Based on 818 reviews

Recent customer comments

Filter by traveler type
Very good

based on 818 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 5.9
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Staff Performance 7.1
  • Value for Money 7.2
  • Food/Dining 6.9

5.7 Awg S.
August 11, 2014
Unpleasant stay at Merdeka Palace hotel
Good location and easy access to shopping complex
The interior is very old and need major renovation.

10 nurfarhana M.
August 05, 2014
love this hotel
food, location, perking
so far so good

7.3 SING S.
July 30, 2014
Poor experience.
Good location, friendly staff and privacy.
The apartment with 3 rooms are not welly maintenance and the the kitchen were empty with even no refrigerator. The furniture are old and the room is quite dirty. I will not stay at this hotel again.

7 GOH S.
July 26, 2014
location, food, atmosphere

2.7 Tan V.
July 15, 2014
Nightmare, The worst hotel I have ever stayed...
Just in case if you think this is a 5 stars hotel as what they marketed to us, please do not believe it at all. Please do not believe the 5 stars certificate which they show in the lobby. Besides the lobby which looks a bit grand, the rest of the hotel facilities are very poor, very very poor & terrible. The room is very small, very old fashioned and smoky, especially 2nd floor, according to the staff, the room not ever refurnished or renovate in 15 years. Can you imagine how horrible & dirty? Besides the service is very poor as well. I has changed 4 rooms within my 3 nights stay in this hotel. In overall, for a 5 stars hotel, the rooms look very cramp. The window facing nothing but a piece of wall or parking area, which everyone can look into your room because they not even using a curtain which can block light, can't even sleep well in the night. The floor carpet is filled with layers of dusts, and there are evee ants and insects crawling on the walls. Please think twice if you want to book this hotel for your vacation. If you are planning to stay here because of the "perceived" value that they marketed. Please do not! If you stay here because of strategic location, there are other options around and if you have a rental car, going around Kuching is not a problem at all. We really had nightmare during our 3 nights stay in this hotel and our holiday mood is totally affected & our daily trip is being affected because of changing room to room. Our holiday get spoiled because of this hotel. Pls think twice if you are consider to book this hotel....

6 Eng Y.
June 24, 2014
Centrally located, near to shopping mall, fast check out
1. Not too bad, however, cannot totally believe in the picture show on website. Website picture show the hotel is very nice, but when go in is only so so… 2. It say that this hotel is 5 star hotel, however, I don't think it is 5 star hotel, it doesn't look like is 5 star hotel. 3. The location for this hotel is good. With walking distance I can reach Merdeka Plaza (mall), this is very convenience for shopping.

7.7 Hamdan I.
June 19, 2014
Good Place Good People
The room, the facility and location
Splendid. My family and I had a great short stay but wish that we could stay longer

5.7 EMMY B.
Brunei Darussalam
June 19, 2014
old hotel, room smelly a bit, but staff is friendl
friendly staff, 5 minutes walk to shopping centre & restaurants, next to Museum.

6.3 Micheal J.
June 11, 2014
Average stay
Old hotel with old furniture, need serious renovation
Average stay.

8 YiQun L.
June 10, 2014
good city hotel
good location, friendly staff, nice city view..
good location, friendly staff, nice city view.. only one device is allowed to connected to room wi-fi, 2nd device onwards, need to pay for the WiFi