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Recent customer comments

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Very good

based on 846 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 5.9
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Service 7.1
  • Value for Money 7.1
  • Food/Dining 6.9
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Haji M. from Brunei Darussalam
Families with young children
Stayed 4 nights in December 2013
Great hotel
Unique, historical and antique
Reviewed January 02, 2014

Ellya H. from Malaysia
Families with young children
Stayed 2 nights in December 2013
very clean room and surrounding area
clean room,easy access
Very comfortable and will suggest to friend and family.
Reviewed January 02, 2014

Mohd B. from Malaysia
Business travelers
Stayed 2 nights in July 2013
Good Nice place
Central of town, Veru Nice design hotel and Classic parorama
Very Nice Hotel with the classic design. Staff friendly and good help. Services with 5 star hotel
Reviewed December 31, 2013

Tan V. from Malaysia
Stayed 3 nights in December 2013
The worst hotel with fake 5 stars
Please be aware, this is actually not a 5 stars hotel as the certificate show in the lobby. Please dont be cheated by the lobby. Besides the lobby looks abit grand, the rest of the hotel is terrible, very very poor facilities. According to the staff, it is a 4 stars hotel but for me this is actually a budget hotel, maybe a budget hotel's facilities and staff's attitude is better than this so called 5 stars hotel. The room is very very dirty, smelly and smoky, it is not maintain at all. The corridor is horrible & scary. The staff is rude and not helpful. We are really regret of choosing this hotel, it really affected our trip & mood.
Reviewed December 30, 2013

ISMAIL H. from Malaysia
Business travelers
Stayed 2 nights in December 2013
Nice location but water ponding at toilet.
Food, location & comfortable room
centrally located hotel and nice design. My room are comfortable but only for bathroom water ponding. Have made a complaint, they changed my room but the problem still same at the other room.
Reviewed December 30, 2013

SWEE L. from Malaysia
Business travelers
Stayed one night in December 2013
Nice and Comfort
Clean, Friendly and Nice
Reviewed December 29, 2013

SIM H. from Malaysia
Stayed one night in December 2013
Good location but a bit run down
Location, Service, Convenient
this 5 star hotel is a bit run down. But the hotel staff are quite friendly and provide good service. it is close to a shopping centre. No free wifi was provided to hotel guests and the charges are rather expensive.
Reviewed December 23, 2013

SAIK L. from Malaysia
Business travelers
Stayed one night in October 2013
location central
nice room , location nice
satisfied this hotel stay, location is very great and convenience to the shopping area
Reviewed December 19, 2013

GIA T. from Malaysia
Business travelers
Stayed one night in November 2013
good location
close to food, shopping, and cultural sites
Reviewed December 17, 2013

Brenda A. from Malaysia
Business travelers
Stayed 4 nights in July 2013
Affordable accommodation
Value for money, spacious and convenient
Affordable room rate with conveniency to the business travel location.
Reviewed December 17, 2013