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Recent customer comments

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Very good

based on 828 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 5.7
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Service 7.1
  • Value for Money 7.2
  • Food/Dining 6.9

July 03, 2013
great hotel with great value of your money.
city centre, clean and there's a good bar.
my boyfriend and I spent 2 nights in this hotel. The services was good, room are clean and the front desk are very friendly.

Lingwei W.
July 02, 2013
stay was so so. but staff was very helpful
location, swimming pool, shopping mall next to it
even though there were many problems, staff was very helpful

Hwee C.
July 01, 2013
Comfortable stay for our family short trip.
Spacious room space. Beddings and toilets facilities well equipped. staff are polite

khairool T.
July 01, 2013
Bad piping of toilet
Friendly staff, fast check-in and check-out and fast service
All service are good but the piping of the toilet was bad. When i want to flush the toilet the water is not smoothly flushed! seem like its blocked! the same cased to the bath room! when u take a shower, the water will "flood" all ur bath room! Poor!

kho S.
June 30, 2013
The hot shower need to be better improved
quiet and centrally located

Chuen C.
June 26, 2013
Good location to the waterfront/ muesuem/shopping
Centrally located and easy access to kuching waterfront, muesuems and shopping centres.
(Rooms were relatively large and has riverview at the waterfront. However, the windows were dusty due to water dew in the morning and then dust settled when the sun was out. Hotel staff were friendly and helpful. However, you need to call them to provide basic toiletories. Buffer breakfast was good with varieties of food.

June 25, 2013
luxury hotel
large rooms, comfortable rooms and bed

Ingo K.
June 23, 2013
unfriendly staff

Lingwei W.
June 23, 2013
very poorly maintained hotel
staff were helpful despite my continuous complaints about the hotel
Stay was mediocre as there were many problems, eg: smoky room on a non smoking floor, overly priced printer, scanning facilities and yet, very bad quality.

Safiah S.
June 21, 2013
Nice friendly staff
The staff are very friendly and attentive. The hotel is a walking distance to shopping mall and the waterfront where there are many souvenir shops. The rooms are clean and comfortable.