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Recent customer comments

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Very good

based on 848 reviews
  • Hotel Condition/Cleanliness 6.9
  • Facilities 6.0
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Service 7.1
  • Value for Money 7.1
  • Food/Dining 6.9
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Donald B.
United States
July 19, 2013
Very satisfied.
Close to waterfront. Close to Sarawak Museum. Shuttle access to Rainforest World Music Festival
Our stay was very enjoyable. The staff was friendly. Breakfast was not included in our package, but we ate at the buffet every morning. There was a large selection of food and the wait staff were friendly and helpful. Our cups never went empty. almost everything we wanted to see in the city was within easy walking distance.

Ho K.
July 19, 2013
Comfort and luxury
Clean, Luxury and Affordable
The staff very attentive and honest, i leave my spectacular in my room. They kept it and return to me in my next visit.

July 14, 2013
Not satisfied
I don't think this is a good hotel for me because three time I stuck in the lift because of G button not function and also three times I went down by staircase from floor one
Their lift is not good because three times I was stuck in the lift because of their G button not function n three time I went to ground by staircase.Already told to their reception staff but still not ok.(lift left if from ground floor)

Yeo C.
July 14, 2013
Quiet and very comfortable.
Very near to the kuching historical and islamic museums, and there is also a new shopping centre nearby.
The hotel is Very near to the kuching historical museum and islamic museums, and there is also a new shopping centre and a reservoir park nearby. The deluxe room of the Merdeka Palace Hotei and Suite is very comfortable, the hotel staffs very friendly and helpful. The location of the hotel is good, it is easy to get chinese foods at the coffee shops along the Carpenter Street.

July 13, 2013
excellent,satisfied,good service
i will stay at this hotel again, once i come back there, the staff very helpful,

July 11, 2013
The good location, service and enviroment.
Is very convenience to Kuching town and water front. It's also a very valuable for money.

Lawrence S.
July 10, 2013
Large room, fast internet speed, near to the shopping mall
Very disappointed with the receiption(front counter)staff. Arrived at hotel at 3:20pm but the room still not ready yet until 5pm only check in. Staff not very helpful and friendly.

Seong C.
July 08, 2013
Pleasant & Comfortable
Comfortable & cetrally located

Sandra Y.
July 07, 2013
Comfortable and convenient
Clean room, spacious, good service
Receptionist was good, I went for the Rainforest World Musical and the hotel was one of the location for the main shuttle so it was really convenient for us to get our bus tickets and reserve our seats. We booked a 3 bedroom apartment, it was really spacious, beds were comfy, rooms were clean, toilets were clean, we requested for extra towels & a blanket and they were provided. Upon check in, had to give a deposit of RM100 which was returned on check out day.

July 03, 2013
great hotel with great value of your money.
city centre, clean and there's a good bar.
my boyfriend and I spent 2 nights in this hotel. The services was good, room are clean and the front desk are very friendly.