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Very good 7.2
Based on 818 reviews

Recent customer comments

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Very good

based on 818 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 5.9
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Staff Performance 7.1
  • Value for Money 7.2
  • Food/Dining 6.9

January 03, 2016
Merdeka Palace Hotel and Suites Dec 2015 stay
1) Good location to nearby attractions 2) Easy to get taxi around the area.
Checking in was a breeze. 1st room allocate (unit 1105) was terrible. Carpet and sofa was dirty. No bar fridge and toilet with flickering lights. Free wifi given only when asked. Requested change of room. 2nd room (unit 1404) was no different in cleanliness. Sofa was torn and windows were dirty. Good high floor but unable to enjoy the view. Why a 4 star rated hotel have old CRT type TV fitted in both rooms?. 4 star rated in the 80's yes but not now. I do wonder if its because I book thru Agoda I was given such a run down rooms? Hope Agoda monitors types of rooms given to its customers.

Toh H.
December 31, 2015
Excellent Staff Service
1, Staffs provide very good service. The location is at the center of Kuching city. 3. Near the shopping mall, riverside and china tower.
I am happy to stay at the Merdeka Palace Hotel & Suites because of the excellent serivce.

December 24, 2015
Disappointed stay at Merdeka Palace
Strategic location right in the middle of the city, convenient parking place for guest and nice lobby decoration and spacey.
Unpleasant experience due to a few factors. Firstly, the room are stink due to Cigeratte smell. Secondly, rooms are not well make up upon checking. There are no towels, floor mate, hand and face towels are not available event at 5pm. Drinking waters are not available until the next day. There are no kitchen utensils except a microwave oven. There are some cockroaches crawling at the living rooms. Limited choices of breakfast menu.

Lie F.
December 19, 2015
close to city center, quiet & easy access
the rooms need to be renovated badly. wall paper is stripping, caret is old & stink.

December 10, 2015
Great location, good food, friendly staff

Jaleha J.
December 09, 2015
Safe Stay & a Few Minutes Walk for Shopping
i) Safe stay and Merdeka Palace Hotel is close to police station ii) Warm hospitality from all staff iii) Free parking fee & exercises facilities.
I felt safe and good. I felt my family is safe staying in this Hotel and we felt relax.

nazawawe B.
December 01, 2015
True Experience
regret choosing the hotel. Tobacco odour in room, checkin at 2:30 pm towel only provided at 7:30 pm after many attemp. Duty Mgr not taking calls.

Rajashamsiah R.
November 23, 2015
Excellent location and value for money.
Location, food and accessibility
Great location and easy access to waterfront area. Also close to a shopping complex so easy to get food.

Hwong K.
November 22, 2015
Great Hospitality and location.
Easy to find food (Walking distance), near to shopping mall and easy to find.

nur S.
November 19, 2015
Old hotel. Needs a face lift.