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Merdeka Palace Hotel & Suites

Jalan Tun Abang Haji Openg, P.O. Box A298, Kuching City Center, Kuching, Malaysia 93000

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Very good

7.3

based on 74 reviews

692 reviews in English

Value for Money
7.4
Location
8.3
Staff Performance
7.3
Hotel Condition/Cleanliness
6.8
Room Comfort/Standard
7.1
Food/Dining
7.1
Families with older children (74)
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Suzani M. Families with older children Brunei Darussalam, March 21, 2016
Its good

Staff owhk
9
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Rosdiana J. Families with older children Singapore, February 29, 2016
Location good
5.7
Room need to refurbish
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Norsofiana S. Families with older children Singapore, February 29, 2016
overpriced budget hotel

location, size of room, price
6
if you're looking for just the basic necessities(a bed and hot shower), then yes. and also if you're able to withstand the following below(even after changing 2 rooms): - decor is run down and outdated (travelling back to the 90s) - room stinks of cigarettes(even after buying our own air freshener from the supermarket nearby and applying every hour) - carpets and furnitures are terribly worned out(ie sofa cover has torned sleeves) - baby cockroaches scurrying around - aircon thermostat not working(it can get really really cold) - leaking water pipes facilities wise, the gym is well equipped but the equipment are rusty, swimming pool was mediocore, there were small dead insects and leaves floating around. location was a plus though, shopping centre a min walk away, and a 5 min walk to the river and nearby to many museums. sad to see such a hotel being neglected by the management, alot of good space in the rooms and would have done alot more better with a major renovation.
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Abdul S. Families with older children Singapore, December 29, 2015
Merdeka Palace Hotel and Suites Dec 2015 stay

1) Good location to nearby attractions 2) Easy to get taxi around the area.
7
Checking in was a breeze. 1st room allocate (unit 1105) was terrible. Carpet and sofa was dirty. No bar fridge and toilet with flickering lights. Free wifi given only when asked. Requested change of room. 2nd room (unit 1404) was no different in cleanliness. Sofa was torn and windows were dirty. Good high floor but unable to enjoy the view. Why a 4 star rated hotel have old CRT type TV fitted in both rooms?. 4 star rated in the 80's yes but not now. I do wonder if its because I book thru Agoda I was given such a run down rooms? Hope Agoda monitors types of rooms given to its customers.
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Toh K. Families with older children Malaysia, December 27, 2015
Excellent Staff Service

1, Staffs provide very good service. The location is at the center of Kuching city. 3. Near the shopping mall, riverside and china tower.
6.3
I am happy to stay at the Merdeka Palace Hotel & Suites because of the excellent serivce.
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Kun W. Families with older children Malaysia, December 23, 2015
Disappointed stay at Merdeka Palace

Strategic location right in the middle of the city, convenient parking place for guest and nice lobby decoration and spacey.
3.7
Unpleasant experience due to a few factors. Firstly, the room are stink due to Cigeratte smell. Secondly, rooms are not well make up upon checking. There are no towels, floor mate, hand and face towels are not available event at 5pm. Drinking waters are not available until the next day. There are no kitchen utensils except a microwave oven. There are some cockroaches crawling at the living rooms. Limited choices of breakfast menu.
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Lie M. Families with older children Malaysia, December 17, 2015
disappointing

close to city center, quiet & easy access
5
the rooms need to be renovated badly. wall paper is stripping, caret is old & stink.
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Jaleha J. Families with older children Malaysia, December 7, 2015
Safe Stay & a Few Minutes Walk for Shopping

i) Safe stay and Merdeka Palace Hotel is close to police station ii) Warm hospitality from all staff iii) Free parking fee & exercises facilities.
7.7
I felt safe and good. I felt my family is safe staying in this Hotel and we felt relax.
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Junaidah A. Families with older children Malaysia, November 3, 2015
Near to Shopping Mall

Near to city centre and find food
6.7
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Nor M. Families with older children Malaysia, June 13, 2015
the room needs refurbishment badly. old bed+pillow

location, friendly staff
7.3
Was ok, hotel rooms were rundown, in need of fresh towels and bedding sheets.! Bathroom not properly clean. But friendly faces make up the flaws
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