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Merdeka Palace Hotel & Suites

Jalan Tun Abang Haji Openg, P.O. Box A298, Kuching City Center, Kuching, Malaysia 93000 (Show on map)

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Merdeka Palace Hotel & Suites Kuching - Restaurant Merdeka Palace Hotel & Suites Kuching - Meeting Room Merdeka Palace Hotel & Suites Kuching - Meeting Room
Area: Kuching City Center Number of Rooms: 213

Recent customer reviews

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Good

6.9

based on
55 reviews

676 reviews in English

Value for Money
6.8
Location
7.8
Staff Performance
6.8
Hotel Condition/Cleanliness
6.4
Room Comfort/Standard
7.2
Food/Dining
6.4
Groups (55)
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Ngak H. Groups Malaysia, September 25, 2015
Looks grand at the lobby, but the room is old

Location, foods available nearby, nice staff
5.7
There are lots of food alternative near the Hotel, new department store some short distance from the hotel. Room looked old but the lobby looks grand.
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Azri B. Groups Brunei Darussalam, September 17, 2015
Nice

Very Attentive Staff, Strategic Location & Nice View
5
Average.
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Tay W. Groups Malaysia, September 5, 2015
value for money, even though it is an old hotel

location, value for money, cleanness
8.3
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Bohari R. Groups Singapore, June 14, 2015
ALWAYS NO REQUIRED BED WHEN REQUEST
3.3
I only can give 2 star instead of 10 star wifi only for 1 person, even u booked for 2
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Ismi M. Groups Malaysia, September 1, 2014
I Like the Hotel's lobby, its big

Locations, Room and Lobby
7.3
We booked a 3 rooms apartment and it is great and feel like home. This hotel has a very big lobby with many seating area for relaxing. Hotel need some upgrade work due to its age. Free internet in the room is great.
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Nor E. Groups Malaysia, August 17, 2014
Nice location. Bad hospitality.

Location. Location. Location.
5.3
The location is nice. But the hospitality is bad. Late check in. Supposed to be at 2pm but we have to wait for an hour to check into the room. Reception or front office staff are not friendly at all. The same goes to the manager. They can't handle large group of people who want to check in. They took so long to clean up the room. Only one lift operates. Long queue of people waiting to take the lift. No towels in the room. Took them two hours to provide the towels to us.
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Wai C. Groups Hong Kong, July 11, 2014
Poor staff performance!

Poor staff performance, good location and value for money.
5.7
Poor staff performance, good location and value for money.
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Wai C. Groups Hong Kong, July 7, 2014
Poor staff performance!

good loaction and value for money.
5.7
Poor staff performance, good location and value for money.
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Iwan S. Groups Indonesia, June 7, 2014
rooms condition and properties was so old already
5
This customer has only rated this hotel and has not submitted any comments.
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Tan V. Groups Malaysia, December 25, 2013
Nightmare, The worst hotel I have ever stayed...
2.7
Just in case if you think this is a 5 stars hotel as what they marketed to us, please do not believe it at all. Please do not believe the 5 stars certificate which they show in the lobby. Besides the lobby which looks a bit grand, the rest of the hotel facilities are very poor, very very poor & terrible. The room is very small, very old fashioned and smoky, especially 2nd floor, according to the staff, the room not ever refurnished or renovate in 15 years. Can you imagine how horrible & dirty? Besides the service is very poor as well. I has changed 4 rooms within my 3 nights stay in this hotel. In overall, for a 5 stars hotel, the rooms look very cramp. The window facing nothing but a piece of wall or parking area, which everyone can look into your room because they not even using a curtain which can block light, can't even sleep well in the night. The floor carpet is filled with layers of dusts, and there are evee ants and insects crawling on the walls. Please think twice if you want to book this hotel for your vacation. If you are planning to stay here because of the "perceived" value that they marketed. Please do not! If you stay here because of strategic location, there are other options around and if you have a rental car, going around Kuching is not a problem at all. We really had nightmare during our 3 nights stay in this hotel and our holiday mood is totally affected & our daily trip is being affected because of changing room to room. Our holiday get spoiled because of this hotel. Pls think twice if you are consider to book this hotel....
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Merdeka Palace Hotel & Suites KuchingMerdeka Palace Hotel & Suites Kuching - LobbyMerdeka Palace Hotel & Suites Kuching - Guest RoomMerdeka Palace Hotel & Suites Kuching - Guest RoomMerdeka Palace Hotel & Suites Kuching - Exclusive Apartment Suite Room OnlyMerdeka Palace Hotel & Suites Kuching - ApartmentMerdeka Palace Hotel & Suites Kuching - Executive BoardroomMerdeka Palace Hotel & Suites Kuching - Meeting RoomMerdeka Palace Hotel & Suites Kuching - BallroomMerdeka Palace Hotel & Suites Kuching - RestaurantMerdeka Palace Hotel & Suites Kuching - Seattle Coffee & TeaMerdeka Palace Hotel & Suites Kuching - RestaurantMerdeka Palace Hotel & Suites Kuching - Food and BeveragesMerdeka Palace Hotel & Suites Kuching - Fitness RoomMerdeka Palace Hotel & Suites Kuching - Swimming PoolMerdeka Palace Hotel & Suites Kuching - Surroundings - Sarawak Museum Merdeka Palace Hotel & Suites Kuching - RestaurantMerdeka Palace Hotel & Suites Kuching - RestaurantMerdeka Palace Hotel & Suites Kuching - Meeting RoomMerdeka Palace Hotel & Suites Kuching - Meeting Room


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