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Very good 7.2
Based on 818 reviews

Agoda Verified Reviews

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Very good



based on 818 reviews
  • Hotel Condition/Cleanliness 7.0
  • Facilities 5.9
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Staff Performance 7.1
  • Value for Money 7.2
  • Food/Dining 6.9

YAHUDAR L.
Malaysia
May 22, 2016
Average hotel
1st step into the hotel, impressesd by its lobby ambience.once step to the room, quite disappointed maybe because of my high expectation.In fact, it is just an average hotel & actually there is other hotel in the area offer better room & service with lower price. Breakfast is just so so.Room amenities & facilities quite old.so called swiming pool too small & crowded.TV channel very limited (no hbo).room cleanliness is just meet a standard.friendly staff..

Danny Y.
Malaysia
May 17, 2016
Staff
Some of the hotel staff had a bad attitude towards guest,not proffessional at all especially the staff at the aurora court (very rude).If they are having a bad mood they were not supposed to take it out on the guest..please be more polite and respect the hotel guest.Its really a bad impression for the hotel.

WONG A.
Malaysia
May 15, 2016
room facilities
dear sir, i have been check in to this hotel servel time. This time is the worst. why ? the room given is small. The room 3 time black out due to the control malfuncition. the room got smell. we still like the sunna service . this is only reason I stay there. Thanks Wong ing ang ROOM 416.

Eugene M.
Australia
May 10, 2016
Great location and friendly staff
Generous sized apartment, with good room facilities. Terrific views of Kuching from the upper levels. Excellent coffee shop. WIFI strength was good. Room service was well above average. The hotel in general promised much with the grand foyer and generally delivered however it needed a repaint externally and a bit of minor cosmetic sprucing up on the interior. Would recommend this hotel to friends.

tinagaran A.
Malaysia
April 30, 2016
Need refurbishment
Housekeeping is teribble

Che L.
Malaysia
April 19, 2016
strategically located, near transportation hub
WIFI a bit slow, walking distance to water front and Merdeka shopping centre.

david A.
Malaysia
March 29, 2016
plesanst stay
room ws comfortable but the hotel is a bit run down. but not a bad place to stay

Suzani M.
Brunei Darussalam
March 26, 2016
Its good
Staff owhk

Norsofiana S.
Singapore
March 01, 2016
overpriced budget hotel
location, size of room, price
if you're looking for just the basic necessities(a bed and hot shower), then yes. and also if you're able to withstand the following below(even after changing 2 rooms): - decor is run down and outdated (travelling back to the 90s) - room stinks of cigarettes(even after buying our own air freshener from the supermarket nearby and applying every hour) - carpets and furnitures are terribly worned out(ie sofa cover has torned sleeves) - baby cockroaches scurrying around - aircon thermostat not working(it can get really really cold) - leaking water pipes facilities wise, the gym is well equipped but the equipment are rusty, swimming pool was mediocore, there were small dead insects and leaves floating around. location was a plus though, shopping centre a min walk away, and a 5 min walk to the river and nearby to many museums. sad to see such a hotel being neglected by the management, alot of good space in the rooms and would have done alot more better with a major renovation.

Rosdiana J.
Singapore
March 01, 2016
Location good
Room need to refurbish