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Recent customer comments

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All reviews (3291)

Business travelers (55)

Couples (1412)

Solo travelers (175)

Families with young children (949)

Families with older children (384)

Groups (316)

Excellent
8.2
based on 3291 reviews
Hotel Condition/Cleanliness
8.3
Facilities
8.3
Location
8.9
Room Comfort/Standard
8.5
Staff Performance
8.3
Value for Money
7.7
Food/Dining
7.8

2 Niusha A.
Malaysia
May 17, 2016
Worst and most awful experience ever
They are cheaters. We filled in a complaint and they were laughing at us. Worst hotel ever.

7.2 Stanley M.
Malaysia
May 20, 2016
Vacation with Family
Overall is acceptable. Had some challenges with staff who had poor response, but all good. Example: Guest should be given access to all facilities such as restaurants even if there is an event. Can't expect the guest to eat on the five foot way. Happy hour should be across the hotel, not selected time and selected location. Will I return, I don't think so. It doesn't have the wow factor like Hard Rock Hotel in Penang.

8.8 Brad J.
Australia
May 14, 2016
Great holiday experience
Fantastic location, rooms spacious and cleaned every day. Resort is spread out which makes for a nice quiet holiday.

8.8 Sandra S.
France
May 16, 2016
Very good!
Very good location service and food.

10 ong C.
Malaysia
May 12, 2016
Premium stay with Kampung ambience
Sprawling place with a lovely beach front. Double storey wooden bungalow chalets with 2 big swimming pools. Premise is well maintained with lots of fruit trees. Good beach as well as inhouse facilities provided. As the place is sprawling getting about within the hotel grounds is a trifle inconvenient. However the buggy service is very efficient and always available upon request. Very clean beddings and spacious room and bathroom. The bathroom is quite warm though as the cool air from the room air conditioning doesn't seem to reach there. Love the wide spread international and local breakfast range at Spice Market restaurant and the ample time alloted to guests 7.00am - 11am. Thoroughly enjoyed dining and watching the sun sets at the beachfront at CBa bar while the the resident band serenades the diners with their upbeat music and songs. Affable and courteous staff all the way from check in to check out. Great place to chill out and enjoy the idyllic ambience of a 5 star hotel. Would love to extend our stay here. It's not our last though as we'd like to come back again . A memorable trip.

8.4 HALLENS H.
Singapore
May 09, 2016
Nil
Nil

6.8 Frans A.
Indonesia
May 15, 2016
its old hotel but quite nice with own viw beack=h
its troublesome and breakfst like indiafood not very clean

9.2 wan G.
Malaysia
May 05, 2016
awsome
our 2nd trip. will back soon

6.8 Noor A.
Malaysia
May 05, 2016
Air ventilation
Air ventilation inside the room should be further improve.

8.4 Dr I.
Malaysia
May 03, 2016
Overall good and nice, just too crowded during hol
Good & nice.