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Recent customer comments

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Very good



based on 745 reviews
  • Hotel Condition/Cleanliness 8.3
  • Location 8.6
  • Room Comfort/Standard 8.3
  • Staff Performance 7.8
  • Value for Money 7.7
  • Food/Dining 7.5

7.7 Soo C.
Malaysia
June 07, 2014
Nice hotel
Clean good location goods staffs
The hotel name change to Pullman from meritus last week. The hotel wifi difficult to connect. I am staying classist room is without window feel not so comfort .

8.7 Ade C.
Indonesia
June 10, 2014
for room classic is not so good due to no bathup
shopping and city centre
it is good hotel and this is best location

7.3 Bambang S.
Indonesia
June 04, 2014
No longer manage by meritus now under leeman
Central location & close to shopping center
The wifi connection very very slow can't use, the amenities very bad no cotton bud & day 1 have the coffee but no sugar day 2 have sugar no coffee day 3 no creamer and take 35 min for housekeeping to sent to the room.

9.7 rusdi J.
Indonesia
June 06, 2014
Recommended hotel, nice room, big n clean
the hotel is centrally located, nice interior, big n clean
Meritus is recommended hotel to stay in Surabaya, this hotel centrally located, you could reach interest area in surabaya which about less than 20 minutes by car such as monumen kapal selam, restraurant, mall. The staff very friendly, remember our name and welcome you with smile and good service

9 William M.
Indonesia
June 07, 2014
Great hotel
Clean, comfortable, good breakfast
I do like this hotel. Price is a bit expensive but its all worth it. Nice room, friendly staff, and good breakfast

7 Oystein A.
Norway
August 06, 2014
Good hotel centrally located in Surabaya
Location, cleanliness and lounge
Satisfied with the stay at Meritus hotel. Everything were in order from check in, dining in the lounge and facilities in the room. Would stay again in this hotel if visit Surabaya again.

9 Tantri F.
Indonesia
June 02, 2014
I have a pleasant stay
location, service and food

8 Riswandi S.
Indonesia
June 01, 2014
Clean, great location, good choice for honeymoon
Great location, luxury interior, friendly staff
The breakfast is under my expectation, great interior design, near of Tunjungan Plaza, friendly staff.

7 chak L.
Hong Kong
May 29, 2014
Good location, close to shopping mall, good price,
good price, good location, close to shopping mall
hotel staff seem to be friendly exp the managerial grade people, they seem to be not friendly and helpful.

7.7 Mohamed H.
Singapore
May 26, 2014
Amazing discovery in Surabaya
Accomodation, location and rates
splendid.