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Merlin Beach Resort

99 Muen-Ngoen Rd., Tri-Trang Beach, Patong, Patong, Phuket, Thailand 83150 (Show on map)

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Area: Patong
Free Wi-Fi

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from 303 reviews

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Rhythm H. Groups United Kingdom, February 17, 2013
Poorly Managed

Poor Management
We were three families, meeting after years. Inspite of booking months before the arrival date the rooms were given to us in different wings and also not the rooms that we had booked, ie twin room instead we were given double room. The staff was very impolite, poor managed and disorganised We were to be refunded for 2 days extra bed, we never received the refund in-spite of multiple follow-ups via emails. On a holiday one does not want to spend 2-3 hours of their time going through their bookings for the rooms and not getting what one had booked. It was a very disappointing experience.
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Malkan S. Families with young children India, February 16, 2013
"Lovely hotel and service with a smile

Service, swimming pool & atmosphere
Pleasent place & enjoyed a lot at Merlin beach resort
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Robert U. Families with older children New Zealand, February 14, 2013
Awesome place to stay

Pool bar
Excellent place to stay. Great location friendly staff. The rooms where clean with great views of the Pool and beach If you want a romantic getaway or just relax by the pool. This is the place to stay. There are plenty of things to do as a family to. With great restaurants you don't even need to leave the resort, it's all there. I highly recommend this resort
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Michel A. Couples France, February 14, 2013
Large quality resort 3 km south from Patong beach

peacefull location, large resort, great room with balcony with direct access to the swimming pool (not all rooms)
Logistic is probably the only problem for this hotel. If you rent a car or motorbyke, then this is a perfect location to enjoy a large resort with 3 swimming pools, direct access to a private beach and with good value for money. The staff is both kind and serious.
Hotel Feature Tip: Try to book a room facing the sea or a room with direct access to the swimming pool, with south exposure.
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Krati K. Couples India, February 13, 2013
It was an amazing; really loved the room and the l

beach, swimming pool, city shuttle service.
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Jonathan C. Families with young children China, February 12, 2013
Nice pool

the hotel have 3 large swimming pools.
I booked a deluxe twin room via Agoda during a special promotion period. Thus I was very disappointed when I was told upon arrival that there was no such type of room available for me any more. Actually the reason I chose this hotel is that I have two sons who are 8 years and 21 months old respectively and hoped the whole family could stay in one room. I was more upset when the receptionists told me that the sofa was comfortable for sleeping. They seemed have no imagination that how difficult it was for my two kids and their mom sleep in one bed whilst I use the sofa. At my insistence, the hotel finally offered an additional bed free of charge. I don't know whom I should blame, Agoda or the hotel.. Overall speaking, the hotel staffs are hospital and many of them have difficulty in speaking a good English. The food in the hotel are not bad. But we were busy in dealing with the flies during breakfast time. I wonder whether the hotel could do anything about it. Transportation from airport to the hotel is 50 minutes. The location is not attractive. It would be my last time to stay in this hotel.
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Zarah T. Families with young children Australia, February 8, 2013
Great hotel and location

Fantastic pools
Hotel overall needs a bit of a face lift (hasn't changed since the last time I visited in 2004) but still a wonderful place to stay with family. Air conditioning issues when we arrived but we were relocated to another suitable room. Lots of in-house restaurants with many food options. Staff were very helpful and friendly. The free shuttle bus was great to get you back and forth from Patong. Will definitely return for our next Phuket holiday.
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Kylee S. Families with young children Australia, February 1, 2013
best hotel of the trip

pools, breakfast, cumfy beds
It was excellent! Great pools, swim up bar, most amazing breakfast - we didn't eat until dinner. The internet in the room was a little slow and only 1 person could be on at a time butthe lobby was fast. It was quiet and relaxing. We didn't even hear ourneighbours and the view was stunning. Lots of food options and food and massage options on the beach. Taxi to town was no problem and checkout when we were running late for our plane was quick and easy. We had a 10yr old who swims very well so he had an absolute ball. He even did a scuba lesson. Expensive compared to the cheap hotels around but compared to what you would get at home it's dirt cheap and worthevery cent. We booked deluxe beachfront but didnt stay long enough. Next time we will stay for a whole week
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Shane L. Solo travelers Australia, February 1, 2013
Great location, staff friendly, rooms were clean

Very clean & location
It is a large hotel but it was very quiet and it did not feel crowded, very well set out.
Travel tip: Take the shuttle bus into Potong it's free
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Farhad H. Couples United States of America, January 29, 2013
Lovely hotel and great staff

Perfect view and location
Outstanding view from the room. Good location and feature of the hotel. Good and friendly staff. Free and safe parking. Free wifi in the lobbi. Good restaurant and massage and spa. Very romantic in all aspect of hotel. Away from the noise of the city good place to rest and enjoy
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