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Excellent 8.6
Based on 1664 reviews

Recent customer comments

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Excellent



based on 1664 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.5
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.5
  • Food/Dining 8.0

Angie N. from Malaysia
Couples
Stayed one night in February 2016
nice room, quite good location
we stay in the pool villa and very enjoy for our valentine's day celebration here, romance room
Reviewed February 17, 2016

Marylis D. from United States
Families with young children
Stayed one night in February 2016
Watch out for this place - feel cheep attitude once there and management cheating people
Rooms nice but overall if in higher category rooms overall atmosphere doesn't match up -- very cheep attitude towards any requests like extra water / extra room keys which is a basic at any even mid-range hotel. Very clear feeling costs are being tightly managed and this is not good customer service wise. Had issue with double booking and even though clearly a mistake and caught before check-in management completely refused to help address , avoided contact from booking company , and insisted to pay for both rooms plus blamed booking service claiming they collect all money and hotel has no way to address - don't believe it and felt cheated . Watch out for this place. Will be addressing the issue with Agoda as well.
Reviewed February 14, 2016

Chris K. from Australia
Groups
Stayed 10 nights in January 2016
Amazing time
Pool, bar, staff
Really great stay and had an amazing time. So pleased with my experience and will be happy to come back.
Reviewed January 24, 2016

Andrew G. from United Kingdom
Families with older children
Stayed 7 nights in December 2015
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Reviewed January 05, 2016

Nina V. from Australia
Couples
Stayed 4 nights in December 2015
Free upgrade to villa was fantastic
The pool, the villa with pool access, the spa
Reviewed January 03, 2016

Steven W. from Malaysia
Couples
Stayed one night in December 2015
Wonderful and spacious room for holiday!
1) The room is warming and spacious, 2) Romantic, 3) Nice designed swimming pool
We are taking the pool room and it is definitely worth staying.
Reviewed December 27, 2015

Michael R. from Canada
Couples
Stayed 2 nights in December 2015
Excellent! Highly Recommended!
Awesome Swimming Pool, Swimming pool access rooms, great breakfast!
Reviewed December 10, 2015

M C. from Canada
Couples
Stayed 2 nights in November 2015
Short Getaway to Thailand
Price, swimming pool rooms, the location
The location is very good, its near a busy street which has many options of bars, restaurant, massage etc.. Breakfast was good but hope for a bit more variety. Loved the room as you open the balcony and you right in the pool. Room was nice and cozy and thankfully it had a mosquito net. I didn't like that there were mosquitos around but I guess it is not the hotels issue it Phuket in general.
Reviewed December 10, 2015

Rosemarie L. from Singapore
Couples
Stayed 3 nights in December 2015
Wonderful 2nd Experience
The restaurant staff, the awesome pool and the green curry chicken :D
We opted for hotel car pick-up & the driver Mr Chon was prompt, smiley, welcoming and knowledgeable about the destinations to go to and even pointed out all the places that were built up in the 1 yr that I was away. His driving is well-paced & smooth. When we arrived, the check-in was hassle free & our room was ready and it was nearest to the restaurant and the pool was really at the balcony doorstep! It was beautifully decorated with towel swans & flower petals :) They even put out a platter of fruits to welcome us. The pool was gorgeous & the awesome restaurant has upped their game to compete w the street eateries by offering Thai cooking classes. On Mon nights the restaurant has Seafood Market Special + Wed Steak & Pasta Night + Fri All You Can Eat BBQ Night. And boy, the food is delicious. They have expanded their room service menu and extended their service hours. They have a BBQ Seafood Set available daily from 5-11pm. The quality of food has maintained & the service has improved in speed. The only unpleasant thing were the mosquitoes and that the restaurant's expanded menu comes with more pork dishes. The last time there was only a ham & cheese sandwich (the only pork item on the menu) Also, we called on the 1st day to book a massage but were sad to find out that they were fully booked for the duration of our stay =( This is the 2nd time I have missed out on the resort's massage service. It was a delightful trip full of good food, relaxation, great sun, huge bed, wonderful staff and many night specials to take advantage of! U really can just stay in the resort the entire duration of the trip and be entertained within. I highly recommend staying here. Booking via Agoda gives the best deal we could dream of and the experience is worth it.
Reviewed December 08, 2015

Seon-U C. from Malaysia
Couples
Stayed 2 nights in November 2015
Excellent for holiday
clean ,spacious and good facility
Reviewed November 23, 2015