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Excellent 8.6
Based on 1642 reviews

Recent customer comments

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Excellent



based on 1642 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.5
  • Food/Dining 8.0

9.7 CHUN Y.
Hong Kong
June 23, 2012
Perfect choice for relaxing in Phuket
Very nice environment, food, service
If you want to have a relaxing trip in Phuket but dont wanna disturb by tourist in Padong, Cata Beach resorts must be a good choice as the environment is much relaxing and comfortable. This resort is definitely good in terms of the facilities, environment, cleanness, food, service. The staff in the resort is very polite and smiling all the time, giving a feeling of being valued. The food inside the resort (i.e. breakfast)is very nice. The pool assess room is perfect as the pool is very nice. The whole design inside the room is very relaxing and comfortable. I like the pool assess room and breakfast the most. The only thing to mention is that there is a long way before going into the entrance of the resort, better make a call to the resort to send a little car to drive into the lobby. Overall, the perfect experience outweighs.

9 AANNIE L.
Malaysia
June 22, 2012
Great hotel and I'll go again!!
nice pool, nice staff, good location
the hotel is really great, especially the pool. we went in a group of 5 adults and 1 kid. the little girl liked the pool very much and just want to stay in the hotel. the kata beach is also nice. clean and not crowded. we really enjoy ourselves there. but it's a bit far from airport, we took abt 1.5 hour to reach there because of trafic.

5.3 Alexandre K.
Australia
June 20, 2012
Family Resort, not for couples!
Close to the beach
Hated everyday at this Resort! (even considered to go back home earlier) We had the Deluxe Pool access room. Everyday around 7.30 we had a bunch of kids in front of our window swimming in the pool. We have hoped for a romantic getaway at Metadee, but it turned out to be a REAL family with small children resort. Also, the service did not met our expectations. The staff too rude, without any attention to detail and very poor English skills. Almost everyday we had our roomservice food/drink order wrong etc. For example, once we have ordered a double machiato, which was on the menu and we've got a filtered black coffee. We still had to pay for it! I would NEVER stay at this resort again!

8.7 simon B.
United Kingdom
June 20, 2012
Lovely Relaxing Hotel
The Pool - Cocktails - Rooms
booked hotel for a mere 60 per night upon arrival we were upgraded to a private pool villa. room was huge there was four poster bed/mozzie net canopy on it, a large day bed, a mini fridge, cupboards, tea/coffee facilities & flat screen tv/dvd player!! decent aircon! there's a walk in dressing room/wardrobe, dressing table, hairdryer, beach bag, towels, slippers and robes. bathroom is the biggest ever....like an indoor/outdoor bathroom, there is a door you can go outside. the shower has a regular showerhead and rain shower. dual sinks and huge mirror, they provide ear buds, razor, tooth brushes, toothpaste, shower caps and sewing kit, also shampoo/showergel. the bath is massive, there's a wooden rail to hang your wet clothes/towels on. private pool area lovely, pool isnt too deep, theres a double sunbed, a table and 4 chairs under a canopy, an outside rainshower just before you go in the door, private villas all have large walls all around them so no one can see in at all...your 'garden gate' also locks from the inside. breakfast in this hotel ok mix of english/continental/thai foods plus tea/coffee/juices, the waiting staff were really nice, they have smoking and non smoking areas. never had dinner in the restaurant but did order room service from the hotel one night and it was lovely. housekeeper did a great job, everything was spotless. all the staff that we spoke to or met were very pleasant/friendly and always had a smile on their faces. pool at this hotel is fantastic, although we ended up with a private pool villa we would of preferred the pool access room we had requested or a pool access villa as it was very private and you could go from your room all the way into the main pool and out to the bar/restaurant, perfect temperature to, you can sit on the pool steps at the deep end and turn on the jacuzzi bubbles. sun loungers clean/comfy with umbrellas, also provide pool side waiter service if you want. i think that about covers it.

8.7 Anthony P.
Indonesia
June 19, 2012
Lovely hotel with great swimming pool
Swimming pool, room decor
Hotel situated in Kata beach, not so crowded compare to Patong and a nice beach to relax on. need about 10-15 minutes walking from Kata beach to the hotel. Hotel located about 300 meters from the main road, but they serve a free golf cart and free shuttle from hotel to beach every 1 hour. Swimming pool is great and main selling point of this hotel. room decor also very nice. food is average, staff is friendly. Nice stay for 4 days and will go back there again if we visit Kata. however if you don't like quite area just go to Patong

7.3 vivien N.
Australia
June 19, 2012
pool is amazing!!!
pool,
rooms are good, there are lots of mozzies, but the pool is amazing....is heated and you really dont ever want to get out of it. i stayed 4 hours in the pool....cause i couldnt get out. services is ok but the pool makes up for it.

7 Eng T.
Singapore
June 19, 2012
Nice Secluded resort
Quiet, nice swimming pool, cheap cocktails during happy hour, friendly hotel staff.
- friendly staff and good services - got to walk quite a distance out (can take buggy if u want) - 10 mins from kata beach (shuttle bus from hotel every 1 hr) - not many good food stalls nearby.. got to walk 5-7mins

5.7 Jeffry P.
United States
June 14, 2012
beautiful resort but horrible service
nice location in kata beach area, beautiful pool and rooms
the resort is in a fairly convenient location in kata beach. it's only a short taxi ride to patong beach if the nightlife is your thing as kata isn't known for the nightlife. the rooms are spacious and beautiful as is the pool that winds through the resort. however, the service here is absolutely the worst i have experienced in my life-anywhere in the world. we were denied breakfast the first day as our room didn't come with it prepaid and the waitstaff didn't understand that i wanted to pay for it. we were denied room service twice because the staff again couldn't understand. a simple salad at the restaurant (and being the only couple waiting) took over 30 minutes. the meals are extremely pricey compared to the surrounding kata area. for the entire resort, there is only one iron and ironing board to be loaned out( they are not available in the rooms). we couldn't get one the entire time we were there. twice the hotel failed to pick up our laundry on time for 1 day service. once they finally did, they still failed to get it back to us the same day. when i tried contacting the front desk i was told i would be called back-i wasn't. after trying to make several calls, i eventually went down in person and got to the bottom of the matter-only to find out they knew two hours earlier our laundry would not be ready the same day. twice we scheduled a taxi through the hotel and the reservation was never actually made. we had to run to the street to flag a taxi each time. the housekeepers do not come at normal times each day so you may be woken up or rushed when they come as you get around for dinner. additionally, our room was forgotten about twice and not cleaned. i cannot recommend this hotel to anyone. there are other beautiful resorts that should be able to offer the kind of service you would expect. seriously, a motel 6 is a step up.

9.3 Minru Y.
Singapore
June 13, 2012
Well furnished rooms with good service
Resort feel of the hotel, good for a getaway, not too crowded
Metadee Resort was located in a good area with a good variety of food. Provides one-way shuttle to Kata Beach. Liked the rooms, which were furnished more as a 'resort' than 'hotel'. Surroundings peaceful and quiet, far from crowds and tourists.

9.3 Percy F.
South Africa
June 13, 2012
Amazing Experience at Metadee Resort
Staff and Customer Service
The Metadee Management and staff are extremely customer focussed and it make everyones holiday, worthwhile. Great facilities and services.