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Excellent 8.6
Based on 1643 reviews

Recent customer comments

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Excellent



based on 1643 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.5
  • Food/Dining 8.0

8.7 Daniel B.
Slovakia
April 17, 2012
Nice pool and secluded location
large pool, secluded location
Stayed for 8 nights with parents in pool access suites. Good size rooms. Nice bathroom. Expensive restaurant. Taxi services ok. Very good breakfast. Internet relatively fast but frequently disconnecting or wasn't available. Had couple of issues (a/c, power down, access key stopped working) however all promptly rectified. Large pool closed at 8pm already. Nice and relaxing stay but I would try something different next time.

8.7 Samuel C.
Australia
April 16, 2012
Friendly and luxurious
The pool, the restaurant, the greenery
It was a very nice and luxurious place. I loved being able to walk out on the verandah and jump directly into the pool. Staff were very helpful for making tour bookings and arranged a take away breakfast for us. The internet service was fast and free. The thai buffet we had for dinner on the day we arrived was delicious.

9.3 Simon D.
Australia
April 14, 2012
Good hotel, great staff
Privacy, big pool and beautiful rooms
We stayed at Matadee for 9 nights while in Phuket. At arrival they informed us that our room wsn't available for another two days, in other words they've double booked. They offer to upgrade us for the two nights into a private pool villa and then on the third day we'd be move to our original booking Deluxe pool access room. We agreed and were taking to the private pool villa which was absolutely amazing! However I felt that I couldn't unpack and settle in due to the fact we were being move again, on the day we were to move to our original room, we packed and left everything ready to be transfer, we then went to reception gave them the keys and were told our things will be move to the new roon in half hour when the room was ready, this was around 9am by around mid day we came back from the beach to shower and change so we can have lunch we were then told our room wouldn't be ready for another 45mnts needless to say we were left without a room for over 5 hrs the new room smell damp and the pillows stunk, however we called front desk and within minutes they delivered fresh pillows. everything else was good after but we felt cheated. However I will give them a second chance if I ever go back. The staff was very pleasant and helpful.

8 Chong K.
South Korea
April 10, 2012
As a honeymoon place
Pool
nice pool! it was very nice with a long pool! didn't put it's honeymoon so the hotel didn't give us double.. we had to stay at twin though we asked later once we found out that we should stay at twin. anyhow.. pool was good!

9.7 Michael M.
United States
April 09, 2012
Service with a smile, great location
Pool, People, Location to Beach and shopping. Golf cart to road.
Wonderful, Service was excellent. Pool absolutely beautiful, grounds Awesome!. Terrific stay

7.7 Deborah K.
Australia
April 03, 2012
Fantastic hotel
the pool
overall was very happy, they were meant to bring a bday cake to our room for my husbands b'day as a surprise but this never arrived and I was dissappointed.

7 Greg H.
Australia
April 02, 2012
Good spot, really nice rooms and great service.
Good location on Kata beach, nice rooms etc
enjoyed the hotel for 2 nights to end our 8 day stay in thailand. a great choice with excellent facilities, friendly (hilarious) and helpfull staff. unfortunately i would not recommend dinner at the restaurant, plenty of other good spots with better food for a 1/3 of the price.

8.3 John M.
United Kingdom
April 01, 2012
Oasis of tranquility living up to expectations
Pool access rooms a lovely treat, staff attentiveness to a relaxing stay
We stayed five nights in pool access room and enjoyed every minute. We are fairly independent travelers and discerning about what to expect from the accommodation we choose. Luxury isn't everything we need but value and good staff are how to provide a good experience. We were met at the airport by a driver arranged by the hotel. This was courteous and efficient with a comfortable journey to Kata. Checkin was drama free with a fun buggy ride to our room. The room was spacious and tidy with great layout for the bathroom. We didn't use the bath but would be lovely for this that wish to. Sliding glass door shared by the shower and toilet was quirky but not an issue. Having access to step straight to the pool was wonderful and worth the little extra. Watch out for the step as the drop is a bit unexpected. The water temperature was just perfect during out stay. The planting provides some privacy but do use the curtains to prevent your neighbors looking in. Breakfast was always good with a wide variety to choose for that will satisfy most tastes. A banquet was held on Wednesday evening for guests and whilst we didn't go it seemed popular, well catered and not too pricey. At checkout we did notice a certain rigour to check rooms and charge guest for missing items, so make sure towels, robes, etc are accounted for. For those not familiar with the area, the beach is a 15 minute walk away. This is a sweat in the typical Thai heat. Although there is a shuttle service it is only one way. Personally we though the pool a better option. The only quibble I have is that some of the personal touches we've had in other resorts were missing. Yes, there was a fruit basket on arrival. But no flowers, chocs, bed turn down etc. Also surprised no hifi in room, though an iPod dock is probably better these days. Overall a good stay and would go back again.

9.7 DARREN W.
Australia
March 31, 2012
Best Resort in Kata Beach. 3rd stay at Metadee.
pool pool pool
Staff are fantastic and the breakfasts are magnificant. This resort has one of the best pools ever. Highly recommend to anyone.

9.7 Dennis A.
Denmark
March 29, 2012
The best hotel ever
Nice staff og lovely pool
We were upgradede to a villa with private pool and it was amazing. The big pool is the best and the staff is very helpfull. Nice place for children and also a very god location.