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Excellent 8.6
Based on 1643 reviews

Recent customer comments

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Excellent



based on 1643 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.3
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Staff Performance 8.9
  • Value for Money 8.5
  • Food/Dining 8.0

SUSANA M.
Spain
May 27, 2015
Careful! Do not expect help in emergency situation
Beds, room, free wifi
During the first night something in the room stung/bite my partner. Unable to see what it was and seeing in seconds alarming symptoms like fast leg swelling, tachycardia and dizziness, we requested 3 things from the hotel: 1) Send someone to the room to check and advise (they are more used to local enviroment dangers) 2) Send a buggy to take us to reception and have a taxi ready to go to the hospital, 3)Check if they had a closer doctor on call since hospital was away. This is how they handled the situation: - No one on that night shift, (just housekeeping and concierge staff) spoke english. Taxi/Hospital/Emergency aren't difficult terms to understand, but still no adequate response was provided. -20 mins and two calls later no one came, when they did, they just told us in limited english to go to the hospital, still no buggy on sight. -35 min later we are still on reception waiting for a taxi that never arrives. They are in no rush seating there doing nothing while hotel van is just parked outside. Private transport arrives to pick up other guests, still no collaboration whatsoever has been provided from hotel staff. Desperate at this point we begged the couple going to the airport let us ride with them and go first to the hospital. Thanks to them we arrived at the hospital, if it were for the hotel assistance we will still be there waiting for the worse. Terrace door wasn't opened once, still we are not complaining about the bugs/animals or anything alike, just how poorly they handled the situation. Staff needs to be trained for that and an english speaker with proper communication skills must be available at all times in a 5 star hotel, if not a 24 hour taxi service and on call service doctor. Night was spent at the hospital, upon return nobody asked anything. We asked for a late check out cause we couldn't sleep at all, and after all that happened, the manager was still bargaining the exit time with us. UNBELIEVABLE

Xi L.
China
May 07, 2015
Amazing long pool access
Amazing long pool access

Pia M.
New Zealand
May 06, 2015
Perfect resort
The pool, the beautiful villas and the friendly staff
Absolutely wonderful, had an amazing stay. Kata beach was a bit quiet for us, of no fault of the hotel. Other than that will definitely stay again

DARREN S.
Australia
May 04, 2015
The Pool and the Staff are the Stars
1. The pool is about 150m long. You must get a room with pool access. The staff are super friendly and helpful. The Thai's are just lovely ppl.

PHILIP W.
United Kingdom
April 20, 2015
Great Staff
Friendly staff. Good Pool. Good location.
My stay was very comfortable and we thoroughly enjoyed ourselves

shan L.
China
April 20, 2015
good
food.sbar

WUN L.
Hong Kong
April 15, 2015
Nice resort
nice pool, room is so big with good privacy
It is located close to the beach, can walk to main street or take shuttle, i like the pool and the room service

Tan H.
Singapore
April 03, 2015
veey satisfied
towel and beach bag to be brought out, pretty good location, nice interior
Everything was pretty good just that hotel rates for transport can be steeper than by the streets

ERNEST R.
United Kingdom
March 05, 2015
Kata memories
The pool, the staff, the quiet location
Excellent

WAI F.
Malaysia
March 02, 2015
Great Pool, Convenient, Satisfied!
Location, Pool, Food
Great Hotel, Good service, Convenient place. I'm satisfy with the service provided by the hotel. The staff are friendly. definately will return to this hotel.