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Metadee Resort and Villas

66 Kata Road, Amphoe Muang, Kata, Phuket, Thailand 83000 (Show on map)

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Area: Kata Number of Rooms: 76
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

based on
1522 reviews

Value for Money
8.6
Location
8.2
Staff Performance
8.9
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
8.0
All reviews (1522)
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Susana M. Couples Spain, May 26, 2015
Careful! Do not expect help in emergency situation

Beds, room, free wifi
5.7
During the first night something in the room stung/bite my partner. Unable to see what it was and seeing in seconds alarming symptoms like fast leg swelling, tachycardia and dizziness, we requested 3 things from the hotel: 1) Send someone to the room to check and advise (they are more used to local enviroment dangers) 2) Send a buggy to take us to reception and have a taxi ready to go to the hospital, 3)Check if they had a closer doctor on call since hospital was away. This is how they handled the situation: - No one on that night shift, (just housekeeping and concierge staff) spoke english. Taxi/Hospital/Emergency aren't difficult terms to understand, but still no adequate response was provided. -20 mins and two calls later no one came, when they did, they just told us in limited english to go to the hospital, still no buggy on sight. -35 min later we are still on reception waiting for a taxi that never arrives. They are in no rush seating there doing nothing while hotel van is just parked outside. Private transport arrives to pick up other guests, still no collaboration whatsoever has been provided from hotel staff. Desperate at this point we begged the couple going to the airport let us ride with them and go first to the hospital. Thanks to them we arrived at the hospital, if it were for the hotel assistance we will still be there waiting for the worse. Terrace door wasn't opened once, still we are not complaining about the bugs/animals or anything alike, just how poorly they handled the situation. Staff needs to be trained for that and an english speaker with proper communication skills must be available at all times in a 5 star hotel, if not a 24 hour taxi service and on call service doctor. Night was spent at the hospital, upon return nobody asked anything. We asked for a late check out cause we couldn't sleep at all, and after all that happened, the manager was still bargaining the exit time with us. UNBELIEVABLE
Pia M. Couples New Zealand, May 5, 2015
Perfect resort

The pool, the beautiful villas and the friendly staff
9.3
Absolutely wonderful, had an amazing stay. Kata beach was a bit quiet for us, of no fault of the hotel. Other than that will definitely stay again
Darren S. Families with young children Australia, April 30, 2015
The Pool and the Staff are the Stars

1. The pool is about 150m long. You must get a room with pool access. The staff are super friendly and helpful. The Thai's are just lovely ppl.
8
Philip W. Couples United Kingdom, April 19, 2015
Great Staff

Friendly staff. Good Pool. Good location.
8
My stay was very comfortable and we thoroughly enjoyed ourselves
Shan L. Couples China, April 16, 2015
good

food.sbar
10
Tan C. Couples Singapore, March 20, 2015
veey satisfied

towel and beach bag to be brought out, pretty good location, nice interior
7
Everything was pretty good just that hotel rates for transport can be steeper than by the streets
Ernest R. Couples United Kingdom, March 4, 2015
Kata memories

The pool, the staff, the quiet location
9.3
Excellent
Wai K. Couples Malaysia, February 25, 2015
Great Pool, Convenient, Satisfied!

Location, Pool, Food
10
Great Hotel, Good service, Convenient place. I'm satisfy with the service provided by the hotel. The staff are friendly. definately will return to this hotel.
Chi Y. Couples Hong Kong, February 11, 2015
Metadee Resort and Villas

great villa
8.7
Neville R. Families with older children Australia, December 20, 2014
Rava

Location, pool, service
5.7
Our stay was pleasant but the rooms lack shelving in the bathrooms and bedside reading lights.

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Customer Reviews - Metadee Resort and Villas, Phuket

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