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Very good 7.4
Based on 4072 reviews

Verified traveler reviews

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Very good

based on 4072 reviews
  • Cleanliness 7.4
  • Facilities 6.9
  • Location 8.5
  • Room Comfort/Standard 7.3
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 6.6
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Luzviminda L. from Philippines
Solo travelers
Stayed 3 nights in January 2016
Poor Customer Service
Location OK, Room comfortable,
Restaurant staff were rude and unhelpful. First they gave my table to other patrons while I was getting coffee from the station. Then they cleared my table while I was getting food from the buffet and no apologies for either instance.The minibar is a farce as it contained only 2 cans of soft drink. There was no tea or coffee available except by ordering at a cost. Waitress and housekeeping were rude; old Chinese ladies. I will not stay at this hotel again. I have never received such bad treatment before despite having travelled throughout SE Asia and frequently to Hong Kong.
Reviewed January 09, 2016

Seah N. from Afghanistan
Families with older children
Stayed 4 nights in January 2016
The free Mini bar is very deceiving
Location, the conceige is helpful
The room is clean but the sound proofing is bad as you can hear people talking, door slams and the external noises. The glass door between the lift and rooms is very heavy. The amenities in the toilet is bare minimal. The free minibar offered is only 2 cans of coke.
Reviewed January 07, 2016

Winnie N. from Singapore
Families with older children
Stayed 3 nights in December 2015
good location easy access to public transport
housekeeping is attentive, breakfast spread is decent, location is good.
The beds were hard, not very comfortable.
Reviewed January 05, 2016

alex S. from Indonesia
Families with young children
Stayed one night in December 2015
Pleasant stay
Near mrt. Helpful staff. Spacious room
Reviewed January 01, 2016

San T. from Singapore
Solo travelers
Stayed 3 nights in August 2015
Value for money
Ok for a 3 star hotel
Reviewed December 31, 2015

Suhanida G. from Malaysia
Stayed 2 nights in December 2015
Good Hotel in Old Town
New room, nice bathroom
Reviewed December 31, 2015

ERH C. from Malaysia
Stayed 5 nights in December 2015
excellent hotel
staff very professional, reasonably good lication and ckeanliness and comfort of the rooms
Very happy
Reviewed December 30, 2015

Keh Y. from Malaysia
Families with young children
Stayed 4 nights in December 2015
Fantastic location. Helpful staff.
Reviewed December 30, 2015

Suthipun T. from Thailand
Stayed 2 nights in December 2015
Nice location
Nice location and room is quite nice and clean
Good to stay and nice service
Reviewed December 30, 2015

CHENG N. from Singapore
Families with older children
Stayed 4 nights in December 2015
Location, room ok, convenient
Overall was good. We stayed in the newly renovated room.Everything is ok for us. Location is good, near to MTR Station, and airport bus stopped infront of the hotel.
Reviewed December 30, 2015