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Metropole Hotel

493-501 Avenida da Praia Grande, St Lawrence's Parish, Macau

Recent customer reviews

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Very good

7.5

based on
291 reviews

1591 reviews in English

Value for Money
7.6
Location
8.8
Staff Performance
7.1
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.4
Food/Dining
6.8
Families with young children (291)
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Ofelia P. Families with young children Philippines, January 5, 2016
A superb experience

cleanliness,hospitality and location
9.7
It was great!
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Rembrandt E. Families with young children Philippines, January 1, 2016
Good Location

Location, Value for Money and Cozy Room.
8
Cozy and comfortable.
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Kaddis C. Families with young children Hong Kong, December 29, 2015
Nice & convenience

Friendly, Convenience & Clean
9.7
Friendly, Convenience, price reasonable & Clean
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Lai Y. Families with young children Hong Kong, December 26, 2015
Good location but the room not clean

Good location, staff
7
Good location with good staff. But the room a bit small and not very clean. Very smelly.
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Aroon M. Families with young children India, December 23, 2015
Difficult to locate

Central
6.3
Fair
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Chee K. Families with young children Malaysia, September 17, 2015
Convenient

Good location, good location and good location.
7.3
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Wee S. Families with young children Malaysia, August 8, 2015
Worst hotel i ever stay

good location
4.3
This is the worst hotel I ever stay. We checked out from another hotel (the other hotel offer to let us check out at 1pm because we have a baby along) and reach this hotel around 1:30pm. The reception told us the room is not ready and request us to wait till 2pm. He mentioned that the check in time is 2pm. We left our luggage there and went for lunch nearby. Around 2pm, we went back to the hotel and was told the room is still not ready, and we sit at the lobby (with only 4 chairs) waited for another 40 minutes. After got our room, we quickly settled down and I brought my baby to 2nd floor (our room is 2 storey with beds at the 2nd floor)for a nap. The room is not cold and feel warm, so we lower the temperature. After an hour, the 2nd floor is still warm and we could not stand it. I called the reception and told them the problem and a staff came to our room to assist us. She then explained to us that the aircon need 20 minutes to function to cool down the space. I then told her that we have been waiting for an hour but the room is still warm, we can't feel any cool air. She then asked a technician to come and check and told us that the aircon is spoilt and i requested to change room. The reception help us to change to the room just beside our room . This room's aircon is ok but on the 2nd day afternoon, our room's power suddenly cut off (power failure), called the reception again and the technician came to solve the problem. On our 3rd night, my husband stayed until late watching tv. He only went to sleep around 2:30am in the morning. Around 2:45am, he woke me up and told me the power cut off again. I was shocked and my baby was crying because it's very dark. We were very scare and worry that there will be thief or bad guys trying to break into our room to steal our things. Not enough space to write more unhappy issues
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Wan B. Families with young children United Kingdom, July 17, 2015
Superb location. Good for for family with kids.

Location location location
9.3
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Wellsen N. Families with young children Indonesia, July 15, 2015
room very small

good location
5.7
the room smells bad
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Teh K. Families with young children Malaysia, March 24, 2015
fantastic

good service good location
8.7
Nice
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