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Recent customer comments

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Excellent



based on 378 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.4
  • Location 9.4
  • Room Comfort/Standard 8.2
  • Service 8.0
  • Value for Money 7.7
  • Food/Dining 7.7
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Mohamed H. from India
Families with young children
Stayed 5 nights in March 2016
Internet not working
Internet not working
Reviewed March 30, 2016

Masoud J. from United States
Families with young children
Stayed one night in March 2016
Masooud
Does not include breakfast
Reviewed March 24, 2016

Muhammad H. from Bangladesh
Families with older children
Stayed 2 nights in March 2016
It was satisfactory and safe stay in the hotel.
Near to Holy Mosque, safe and convenient to perform Hajj and Omra.
Reviewed March 20, 2016

ehab D. from Egypt
Families with older children
Stayed one night in March 2016
Poor service
Check in was horrible although it was in th middle of the week. They gave us a room and when we went there we find it occupied After check in. No body answers the phone Reception.room service housekeeping even the hotline To get your requests done you have to communicate to Duty manager for every thing
Reviewed March 17, 2016

Aftab S. from Saudi Arabia
Families with young children
Stayed 3 nights in February 2016
Highly overated hotel, they just cash in on locati
Staff and that is it
Ok not great. Price is too high for quality of room. Description on the website for room is completely different to what we found.
Reviewed February 22, 2016

Muhammad H. from Malaysia
Groups
Stayed 3 nights in February 2016
good, near to haram, comfortable
nice staffs, clean room, near to Haram
no problem, marvellous.
Reviewed February 15, 2016

Mohamad A. from Malaysia
Solo travelers
Stayed one night in February 2016
Suitable for Umrah
Location near to Haram
Reviewed February 12, 2016

uzair M. from United States
Families with young children
Stayed one night in February 2016
Location, Deal and Location
Location, Deal and Location
The front desk supervisor Saleem was very professional and extremely nice and provided us the best service. The hotel needs a major upgrading as far as the room concerns sofa beds were horrible to sleep on and chairs around the round table were pretty torned up and stained. No phone pick up after 2:00 am
Reviewed February 06, 2016

ABDUL M. from Pakistan
Families with older children
Stayed 5 nights in January 2016
Good
Good
Reviewed February 03, 2016

NASIR I. from Pakistan
Families with young children
Stayed 8 nights in January 2016
Excellent
Service, Food and Very near to Haram
Best Hotel. Abdul Basit the Cleaner boy provided extra ordinary service. Mr. Ahmed the Manager was very help full. This was my second time at the Hotel and next time will stay here as well
Reviewed January 14, 2016